What to do When Technical Support Fails?

Posted by Cliff on Thursday February 26, 2004 @02:34AM from the cutting-the-red-tape-around-your-hardware dept.

trifster asks: "At this year's Comdex I purchased a Buslink USB 2.0 Cardbus adapter for my laptop. It was a good price and a partial impulse purchase, however it was defective out of the box. Before Christmas 2003, I set it back via Buslink's RMA process. It will be 2 months tomorrow, and I have not received my replacement nor have the 3 phone calls or 4 emails been addressed. What can one consumer do when he is on the East Coast and his hardware is held hostage on the West Coast? What have your experiences been in resolving these support SNAFUs?"

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Well... by sockit2me9000 · 2004-02-26 02:38 · Score: 4, Funny

Posting on Slashdot seems to be a good start.
Re:Well, by cybermace5 · 2004-02-26 06:18 · Score: 2, Funny

I don't earn $40 an hour, I'm trying to actually get some money back instead of losing it all in wasted time.

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Re:Court? by trifster · 2004-02-26 12:02 · Score: 2, Funny

The full threat was to have my sister-in-law Senior VP of a PR firm have it posted on TechTV, C|Net and Slashdot. Shit she could have gotten it in the TechLife section of the Philadelphia Inquirer if I wanted. Sometimes you do have to threaten.