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Design a Virtual Office with Open Source?

apropos asks: "An interesting question came up recently when discussing (yet again) starting an open-source based consulting company: 'How would you design the ultimate virtual office with open source software?' With things like fax, VoIP, web, email, security and office suites all available as open source products, what kind of useful things could be done? One idea that came to mind was emailing answering machine recordings. What would you put into your ultimate virtual office solution?"

13 of 263 comments (clear)

  1. People. by rjstanford · · Score: 5, Insightful

    That's what I'd put into the picture. People. Remember, technology is nothing but an enabler. From the receptionist who answers your phone (can be in a call center, sure, but they should be breathing) to the monkey on the keyboard getting the job done, people are what will make the difference. Everything else is an end to a means, and besides - there's nothing like dealing with people to cut through some of the crap that we get day in and day out with this stuff.

    --
    You're special forces then? That's great! I just love your olympics!
  2. Hmmm.. by meta-monkey · · Score: 4, Insightful

    I think I'd recommend a good secretary. A good secretary who'll take messages for you and deliver them is a lot more practical and easier to implement than a system to email answering machine messenges. Then, you can actually conduct business instead of designing whizz-bang systems that are little more than novelties. Just a thought.

    --
    We don't have a state-run media we have a media-run state.
    1. Re:Hmmm.. by kfg · · Score: 5, Insightful

      If your seceratay/personal assistant/receptionist isn't worth $40k a year you've got the wrong person in the job.

      This isn't a place for a decorative "dumb blonde." That's Fortune 500 CEO stuff.

      In a small, virtual, high tech company doing most of its work/business over internet/phone the assistants should be among the sharpest people you've got working for you, and payed for it.

      They'll pay back their high salaries in triplicate. Thus they're cheap. The reduction of the assistant to a "seceratary" is one of the greatest tragedies of the corporate world.

      KFG

    2. Re:Hmmm.. by kfg · · Score: 5, Insightful

      . . .but I have to service my customers first and I only have 24 hours in a day.

      Bingo! And your hours are more valuable taking care of those things that only you can take care of than they are taking your clothes to the cleaners and picking them up again, and all those thousand and one little tasks that the modern "seceratary" has been taught to refuse to do.

      I've known salesman who payed assistants out of their own pocket when the company refused to provide one, because their time selling was worth more than the time doing the things the assistant did for them. And I'm not talking about million dollar a year salesman. I'm talking about people in their first year or two in the trade making $20k themselves if they were lucky.

      Yes, startup is tough. You thought you were through living on Ramen noodles and sleeping on a hand-me-down sofa bed when you got out of school, didn't you? Now you've got all that again, plus the fact that you'll spend many a night tossing on that sofa bed wondering how in the hell you're going to make Friday's payroll.

      You rich, bloody capitalist pig you.

      Even so, you'll find that you're better off in the long run (like, within a year) hiring one technologist and one assistant than hiring two technologists, because that assistant will be leveraged into more, and better, work by both yourself and your technologist. The affect it can have on morale alone is astounding.

      Use the software for what software can legitimately do. Like connect you with your technologists, and them with your customers. But use people for what only people can do, like making sure you never run out of toner, and thus lose hours of valuable work time while you chase after more instead of chasing after customers or getting the print job out by deadline.

      Go to your local college and find a CE sophmore who'll take a part time internship for $7.50/hr, 10 hrs/wk.

      Don't lie to them. Tell them they're going to be the office schlub for a startup with dubious finances and future. If they take the job they'll bust their ass for you with a smile on their face.

      Just be sure to reward them when you've reached the point where you can. They'll be yours for life if you do that.

      They'll piss all over you if you don't, and you'll deserve it.

      And yes, I'll have a look at your software.

      KFG

  3. wireless services by jrexilius · · Score: 4, Insightful

    Aside from the standard web-based groupware, time and project tracking, file sharing, faxing, customer collaboration/communication, and coding tools.. I would add wireless, low-bandwidth optimized UI's to all of the above as well as to things like Nessus, nmap, ssh, load testing, data validation services, site scraper, etc. etc.

    Its nice to be able to sit with a client at lunch and run a security scan and site survey from your PDA and fax the results back to him so they are waiting in his office when he gets back.

    I am building those tools for my fledgling company and used some of them today at a client site.

  4. VOIP by Alan+Hicks · · Score: 5, Insightful

    I haven't done it yet (largely because of the cost involved and my current lack of funds), but an open source VOIP system could kick ass and save you money. Phone systems are historically very expensive. It should be possible to run VOIP on your NAT router with an asterisk compatable phone card that supports say, 4 extensions (assuming a small office here). Phones are probably your biggest expense, but a complete phone system is often an order of magnitude higher than what can currently be implemented with VOIP in a small office, at least that's my take on it.

    --
    Slackware, what else when it must be secure, stable, and easy?
    1. Re:VOIP by gregmac · · Score: 4, Insightful

      The Digium cards seem a mght expensive, but there are definately cheaper then channel banks.

      More importantly, the digium cards, plus computer hardware, plus voip phones running with Asterisk all together is still far cheaper than a normal VoIP system (say, 3Com or NEC), or a voicemail-equiped digital (non-voip) phone system. Plus you get a ton more features and flexibility than you could ever possibly have in a closed system.

      --
      Speak before you think
  5. The people resources by Openstandards.net · · Score: 4, Insightful
    I don't think technology is the challenge. It's the people resources that are difficult to manage.

    How do you pay people you not only can't see daily, but possibly may have never even met in person? How can you check up on the current state of your operation?

  6. Re:Already done by aeoo · · Score: 3, Insightful

    Why is parent modded up? The original post was talking about a virtual open source based office.

    Silly me, I actually spend about a minute looking for the source code on the author's site! The least that the parent could have done is to mention explicitely that it's not open source, so as to avoid deceiving people.

  7. Re:The unreachability service by kfg · · Score: 3, Insightful

    You'll find the switch in your breaker box. Or on your power strip/UPS if you arrange things carefully.

    No one forces you to take your cell phone with you at all times, or to actually have it turned on if you do have it with you. If you've been trained to salivate every time a bell rings, well, untrain yourself, we have that advantage over dogs.

    Yes, I know your post was a joke, but it's one of those jokes that's funny because of its ultimate truth.

    The power of control was with you all along. Just click your heels together three times.

    KFG

  8. Re:Usability by patternjuggler · · Score: 3, Insightful

    KDE and GNOME? Yeah. But there are two of them. Why? End users do not care about choice. They want something that works, and where every application looks the same and works the same. They also do not care about recompiling their kernel every time they buy some hardware, or recompiling software to alter some setting only available compile-time.

    So pick KDE or GNOME, and only use apps that are particular to one or agnostic to either. Don't tell the users that the other exists, and like you said, they won't care. I think the point here is make this virtual office work from the beginning, and don't let joe office worker install a new card or dick around with a possibly unsupported webcam after his computer has been configured.

    I dare not count how many Open Source projects actually start out creating a logo, a hompeage, and an implementation of themes, a particularly pointless feature. Somehow that says everything. For most of them, anyways.

    Right, 90% of everything is crap. Nothing insightful there. If you know how to use google intelligently, read trade publications or slashdot, and so forth, then you know what's good and what works. Browsing sourceforge or freshmeat randomly is not how you find software to create a work environment quickly and easily.

  9. Re:Usability by jrexilius · · Score: 4, Insightful

    Well, the question stands who is the user that you are targeting with your "usability". If you read the original post again it mentions the discussion centered around virtual office needs for a technology company (consulting, software, etc.). My company is a technology and myself and my colleagues have a definition of usability that centers on our ability to hack at it if it doesnt do what we want. Our motto of sorts, however, is something along the lines of "we know technology so you dont have to" and our customers often have their own definitions of usability.

    Unlike proprietary software, they dont have to memorize how the vendor wants them to use the application, they tell me and I make it work for them how they want it. That usability model is also different.

    Not to say that many open source packages don't suck as end-user tools, but everyone has different ideas of usability and its strength is that I can make it fit those ideas.

  10. Better Solution by nick_davison · · Score: 3, Insightful

    Rather than buy it with virtual money, why not outsource it to slashdot, the ultimate free consultancy service:

    1) Set up consultancy firm
    2) Ask slashdot
    3) Profit