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Localized Tech Support Outsourcing?

Posted by Cliff on from the call-center-of-babel dept.

phebz23 asks: "I am a supervisor for a modest (7 person) technical support department. Our company is going through a growing phase, but we're hitting a wall support-wise. We do business worldwide, but when it comes to technical support we only offer it in English. My boss and I are starting to research organizations that can provide technical support in other languages like French, German and Spanish. Does anyone have any experience working with an organization in this capacity, and/or have any suggestions on an appropriate solution? Thanks everyone."

3 of 20 comments (clear)

  1. Why do you need native speakers? by duffbeer703 · · Score: 4, Funny

    Hiring French, German and Spanish speakers is a waste of time. Everybody knows that if you yell loud enough, those people will understand!

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    Conformity is the jailer of freedom and enemy of growth. -JFK
  2. You must be new here... by wronskyMan · · Score: 3, Funny

    Advocating outsourcing on Slashdot... please report to reprogramming site immediately :-)

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    --- You shall know the truth, and the truth shall make you mad- Neal (not Cowboy) Boortz
  3. English is a good start by quintessent · · Score: 3, Funny

    Dell, for one, could use some tech support people who speak English.

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    Donate background CPU time to fight cancer.