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Localized Tech Support Outsourcing?
phebz23 asks: "I am a supervisor for a modest (7 person) technical support department. Our company is going through a growing phase, but we're hitting a wall support-wise. We do business worldwide, but when it comes to technical support we only offer it in English. My boss and I are starting to research organizations that can provide technical support in other languages like French, German and Spanish. Does anyone have any experience working with an organization in this capacity, and/or have any suggestions on an appropriate solution? Thanks everyone."
There are quite a few french/english billingual people in Canada...
My company operated a 120+ agent call center in Romania since the wage is cheap (like $2/hr for language students from the University) and they speak excellent English, French, Spanish, German, Portuguese, Romanian, Czech, Bulgarian, Russian, etc.
You might try a firm in that area.
We have customers in lots of countries and as far as I know, its established up front that all of our support folks speak english or spanish.
We've developed lots of extensive documentation in english and paid outside companies to translate them for us into a half dozen languages. When the docs don't cover it, the company finds an employee inside their orginzation that speaks passable english or spanish and have them call us. From what I understand, this isn't that big of a deal for them, and is a hell of a lot easier than us finding a dozen people who speak every language under the sun.
Keep in mind, english is the language of business.
symetrix. We are building a religion, a limited edition.
these guys will do a great job but, it isn't going to be cheap. Sykes Help Desk