Localized Tech Support Outsourcing?

Posted by Cliff on Friday April 23, 2004 @01:35PM from the call-center-of-babel dept.

phebz23 asks: "I am a supervisor for a modest (7 person) technical support department. Our company is going through a growing phase, but we're hitting a wall support-wise. We do business worldwide, but when it comes to technical support we only offer it in English. My boss and I are starting to research organizations that can provide technical support in other languages like French, German and Spanish. Does anyone have any experience working with an organization in this capacity, and/or have any suggestions on an appropriate solution? Thanks everyone."

2 of 20 comments (clear)

Min score:

Reason:

Sort:

Why do you need native speakers? by duffbeer703 · 2004-04-23 13:40 · Score: 4, Funny

Hiring French, German and Spanish speakers is a waste of time. Everybody knows that if you yell loud enough, those people will understand!

--
Conformity is the jailer of freedom and enemy of growth. -JFK
Languages by jaredcat · 2004-04-23 14:14 · Score: 4, Interesting

My company operated a 120+ agent call center in Romania since the wage is cheap (like $2/hr for language students from the University) and they speak excellent English, French, Spanish, German, Portuguese, Romanian, Czech, Bulgarian, Russian, etc.

You might try a firm in that area.