Slashdot Mirror
What Happens when Legit Services are Seen as Spam?
AssFace asks: "I run a blog that is dedicated to just things relating to spam (for the most part, the discussion is of how to stop it). I received an e-mail from a reader of the blog today that described the situation he was in.
His words: 'I have a small recruiting business, with about 600 paying clients who are looking for jobs in education. About twice a month, I send an update message to all of them via e-mail. I also send them personal messages as needed. Unfortunately, Hotmail (which a great many of my clients use) seems to think that I am a spammer. With Hotmail's spam blocker set on "Medium," my e-mails go to the recipient's Spam folder.
AOL and Yahoo may be blocking my messages as well, though I'm not yet certain.' I wrote my own thoughts on it and then offered it up to comments from the users of the site. My responses to his e-mail apparently weren't anything that could help his particular situation.
So, regardless of the validity of this particular person's plea, what is a small business service to do if they are blocked by the major ISPs?"
My company's emais were being dumped into the spam folder on Yahoo! Getting our email out of the Bulkmail folder was a lengthy process that took several attempts to start. I had to submit sample copies of our standard emails, and a copy of our privacy policy, and a rather lengthy survey. They reviewed the information, put us on probation, and reviewed the findings at the end of a month. My company is legit. I had no doubt that they would back our company off the blacklist. Incidently, the only way I found the proper channel to report the problem was to contact corporate HQ. Some deep digging was done and I finally ended up with an email address to report to: mail-abuse-bulk@yahoo-inc.com