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Internet Revives Public Libraries

securitas writes "The New York Times' Steve Lohr reports on the effects of the Internet on public libraries, namely that the installation of Internet-connected computers have been largely responsible for a rebirth in public libraries and increasing attendance, particularly by 'teenagers, people age 50 and older and members of ethnic minorities' as well as low-income patrons without computers at home. According to a University of Washington study, 'A year after computers are put in libraries that do not have them, visits rise 30 percent on the average and attendance typically remains higher'. The Bill and Melinda Gates Foundation - which funds PC-based Internet library projects - features prominently in the article, including the criticism that it is 'a Microsoft marketing exercise masquerading as philanthropy.'"

29 of 273 comments (clear)

  1. Poll: by vegetablespork · · Score: 3, Insightful
    How many of your libraries log who was on what machine and at what times? (Yes for the ones in my area)

    Do you have to log in to use your card catalog? (No for the ones in my area)

    --

    Call (206) 338-5780 COLLECT for information about a genuine BA, BS, MA, MS, MBA, or Ph.D.

    1. Re:Poll: by Wildfire+Darkstar · · Score: 4, Interesting

      I work part-time in the Montgomery County, MD public library system, and we've had internet access for some years now. In order to ensure that everyone gets equal access to the terminals, we do have a sign up process (which is currently in the process of being automated using library card information and session management software, but until that process is complete is done with old-fashioned pen and paper), but no records are kept: we hold onto the sign-up sheets only until the end of the day they are initially filled out, and then they are trashed, for privacy concerns. Similarly, all records of what any individual may have done while using the machines (browser history, cookies, etc.) are deleted upon logout.

      As of now, we don't keep track of who was on what machine at any given time, to some extent because we can't: we have a very limited-access guest account (which allows for browser usage, access to a word processor, and not much else) that is used for all patrons. I'm not sure how the upcoming session management software will change this, but there have been ongoing discussions about potential privacy concerns (which, in my experience, libraries take very, very seriously).

      As for the card catalogs, they work much the same way as the internet terminals do now: limited guest account for all patrons (which in this case allows only for access to the catalog, and not the broader internet). However, there are none of the usage restrictions that the internet machines have, where we limit patrons to one hour a day, and require a sign-up system.

      --
      Sean Daugherty "I have walked in Eternity -- and Eternity weeps."
    2. Re:Poll: by BlastQuake · · Score: 3, Interesting

      I work for the Aurora Public Library. To prevent abuse (people staying on the internet for 10+ hours a day) and to give everyone a fair chance of getting online, we require a library card to access the system. Every 24 hours all records of library cards used for computer access are purged from the system, and we do not track what sites patrons visit (though we will kick them off if other patrons complain of seeing pron on someone's screen). Usually all 40 computer terminals are in use at any time. It works well enough - people have to get a library card, register as a reciprocal borrower, or buy a computer use only card if they live outside of any library district. The few complaints we have are outweighed by the fact that refrence staff doesn't have to babysit the internet lab all the time.

      --
      "What use is power to the Keeps of Balance?" -Disnt of Nightmare LpMud
  2. Someone tell the UK... by I+confirm+I'm+not+a · · Score: 5, Insightful

    According to the BBC, Britain's public librarires will be out of use by 2020. My local library does have a computer (one!) but the collections (books, CDs, etc) are shocking. Ordering from other libraries takes too long, etc.

    --
    This is where the serious fun begins.
    1. Re:Someone tell the UK... by AllUsernamesAreGone · · Score: 5, Interesting

      Agreed. It has been over 6 years since I last went into a public library in the UK: the books they had on the subjects I was interested in were so far out of date it was painful (books on electronics from the 70s for example!) After waiting for months for them to get a book I wanted I just gave up on them completely and had to resort to the far more expensive but infinitely faster option of buying the reference books I needed.

      Since then everything I know about them has been second-hand, but that alone is bad enough. How are people who aren't lucky enough to be able to buy books (especially the ludicrously expensive technical ones) supposed to learn this stuff? It's depressing.

      Even the library at the university I work at is behind and has very restricted numbers on some of the most complex tomes :/

    2. Re:Someone tell the UK... by CastrTroy · · Score: 3, Interesting

      You may not know this, but some people live in really big countries, where the big city could 5 hours or more away by car. This is definitely a problem in Canada. Coming from a small town, all the books were seriously outdated, making research quite a hard thing to do. And travelling to the big city just to go to the library, was not an option I think it would be great if somehow we could get all the books online, in one place, allowing you to read any book you wanted to. I think that many libraries would be willing to pay licensing fees to access something like this. It would be a lot more convenient then buying a bunch of $100 books, that people are going to take out once.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  3. And attendance would be even higher by mumblestheclown · · Score: 4, Insightful
    and attendance would be even higher if they gave out free beer and blowjobs.

    the point of a library isnt to increase raw attendance, it's to provide access to a large quantity of books that the majority of people could not purchase or conveniently locate on their own.

    With the internet, this dynamic does not occur; I am guessing that the vast majority of people who use library PCs for internet access could reasonably get it (or, more accurately, already have it) in some other fashion at home, but prefer the coffeehouse / social aspect of being out of the house while doing their web surfing.

    1. Re:And attendance would be even higher by rwa2 · · Score: 4, Insightful

      Dude, the library isn't about books, it's about information. Creating a society where people without the means to access information stored in books or online bars them from advancement and self-improvement. It's about making sure everone has the opportunity to improve their situation, whether they take it or not. And even though in the end it might just be an exercise in clearing the conscience of all of us that had this stuff while growing up, it does provide a degree of equality that make it all the more apparent when the privileged upper classes still keep their positions closed to their social circles due to factors other than strictly "meritocratic" criteria.

    2. Re:And attendance would be even higher by Xzarakizraiia · · Score: 3, Insightful

      While it's true that probably a significant portion of people accessing the internet from libraries in general could or do have a connection at home, there are still many people completely unable to afford it that benefit from the program. The article mentions that to be elegible for Gates grants, the library must serve a community with ten percent of the population living below the federal poverty level. Even if the kids are just looking up song lyrics online, at least they're learning how to use a computer and search for things on the internet.

      More importantly, internet access makes the library look more valuable in the public eye. People will consider how useful this is when it comes time to vote for a tax increase to maintain the library, so that raw attendence score is important. The library is fulfilling its original purpose of providing books by convincing people they're worth paying for. Without this, as it states in the article, many libraries would remain closed or delapidated.

    3. Re:And attendance would be even higher by hey! · · Score: 4, Insightful
      Man, you really pulled that post out of your ass.

      the point of a library isnt to increase raw attendance, it's to provide access to a large quantity of books that the majority of people could not purchase or conveniently locate on their own.

      Libraries have always had more things than books in them, such as newspapers, periodicals, recordings and recently videos. The point is to make access to information universal. People want information. If you provide it to them, they will come. What people are gettign are things like access to Google, or foreign newspapers. If you're from another country and want to know what your home town paper said about yesterday's news from Iraq, where do you go? To the Internet.


      I am guessing that the vast majority of people who use library PCs for internet access could reasonably get it (or, more accurately, already have it) in some other fashion at home, but prefer the coffeehouse / social aspect of being out of the house while doing their web surfing.


      This is the part you pulled out of your ass.

      If you are an immigrant working as a unskilled laborer or a home health aid, do you think you'd get Internet access as part of your job? Would the price of a computer and high speed access be something that would be a barrier to you?

      When people like me and probably you want a coffeehouse atmosphere, we go to a coffeehouse with our wifi laptops. At the library you can't do your favorite drugs, pick up women (well maybe not) or have a conversation with other patrons.

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
    4. Re:And attendance would be even higher by shalla · · Score: 4, Informative

      the point of a library isnt to increase raw attendance, it's to provide access to a large quantity of books that the majority of people could not purchase or conveniently locate on their own.

      It is? And here I've been working in public libraries for years under the mistaken assumption that we were here to provide information!

      Seriously, though, public libraries provide a lot of reference and information services--not just books. Certainly our books, cds, videos, graphic novels, etc. get a lot of use for both research and entertainment, but so do our people.

      I'm employed full-time by a public library to teach computer skills. We have about 50 public computers with internet access and assorted software (word processing, spreadsheet, database, photo editing, scanning, CD burning, etc.) and a staff of 6 people who teach classes and are available to answer computer-related questions. That means finding a tax form online, or giving advice on buying a new computer, or explaining how to get spyware off your computer, or showing people how to get out of some computer jam. We teach classes on everything from the basics (turning a computer on and using the mouse) to the specific (genealogy databases, selling on eBay, or PowerPoint, for example.)

      We have about 15,000 people use our computers every month. I've taught 20-year-olds and I've taught 95-year-olds (seriously). Heck, I got to sign an 83-year-old nun up for e-mail and teach her to use it. The kicker? We're a medium-sized public library, and we're doing this even after having our state funding slashed by 50%.

      So if you haven't been to your public library recently, you might want to stop in and see what all they offer. You seem to be under the mistaken impression that we're only here for the books.

  4. I hope they don't neglect their roots by Night+Goat · · Score: 4, Interesting

    I hope this newfound popularity doesn't cause the libraries to neglect the books. At my college, this happened. They hyped their new "information center" and talked about how high-tech it was, but all they did was replace the books with connections to the internet. It's hard to write a paper when the best reference you have is the Internet. The information is so sparse on the Internet, compared to a book which tends to have pages and pages on a topic. Luckily, I was on my way out when I transferred there and never needed to write any heavy-duty papers on anything that wasn't computer-related. Books beat out PCs any day.

  5. Who cares... by Polkyb · · Score: 5, Insightful

    If Microsoft are being criticised or not... The plain and simple fact of the matter is that the Gates foundation has helped put PC's into the hands of people who would not otherwise use one.

    Whether they run nothing but Microsoft software, or something else, is not an issue, IMHO

    Call him what you like (and I'm sure some of you will) he's doing a good thing here and I, for one, will take my hat of to the guy

    --
    I've never shoed a horse, but I once told a donkey to piss off!
  6. Gates Foundation by bjb · · Score: 4, Interesting

    If there is going to be a comment on this story like "This is a secret Microsoft plan to steal your puppies", then could someone please explain what the Gates foundation actually does that could be construed as shady? From what I've seen, the guy, who happens to be one of the richest people in the world, is giving away a lot of his money to help put computers in schools and libraries that can't afford it themselves. OK, so they're not running Linux. OK, so they're not Macintoshes. It doesn't cost the guy a dime to put Windows in these places, does it? Also, remember what desktop operating system has 90% of the market and as a result most people would be familiar with.

    --
    Never hit your grandmother with a shovel, for it leaves a bad impression on her mind...
    1. Re:Gates Foundation by CommandNotFound · · Score: 4, Informative

      then could someone please explain what the Gates foundation actually does that could be construed as shady?

      I think you'll find few complaints about the Gates Foundation, other than possibly charities who wish to receive funding who don't appreciate the stringent requirements to receive funding from the Foundation.

      The shady sentiment mentioned in the article is probably confused with Microsoft Corp. "donating" software to schools out of goodwill or as a result of various antitrust trials. Donating $1 Billion of software is a misnomer when the cost of donation is a tiny fraction of the retail value of the items. Air would probably cost more to donate and deliver than a stack of license keys and CDs.

      In the case of the Foundation, it is an independent charitable organization that is delivering hardware and software that the organization paid for. True, Bill G. probably got really deep discounts for Windows and Office, and likely discounts for the Dell PCs, but this is much closer to a true donation at retail value than MSFT donating pieces of paper (licenses) to schools which will have to upgrade later.

      The Gates Foundation has had a tough time with legitimacy because it came about after Ted Turner basically called Gates out publicly for not donating any of his billions (Turner donated a third of his value, or $1Billion to the UN around 1998). A combination of pressure from Turner, Gates' father, and his wife reportedly caused the foundation to be formed. Gates initially ran the foundation much like Microsoft where he was heavily involved in the operations and ran the foundation in a fairly rigorous manner, so it was questioned in the mainstream press whether he was truly a philanthropist, or was this just another challenge/problem to solve for him. Time and money will eventually solve the image problem, and it already has improved in the last several years.

  7. Is Anyone Reading? by Mikkeles · · Score: 4, Interesting

    What are the stats on checking out the books? If no one is doing any more reading, then I don't see this as having any beneficial effect on libraries; they're just convenient places to put terminals, sort of like internet cafes without the coffee.

    --
    Great minds think alike; fools seldom differ.
  8. Another factor... by RecoveredMarketroid · · Score: 4, Interesting
    In my town, there's a bigger factor at work: the library has a kick-ass collection of DVD movies, including all the latest ones.

    Seriously, there are hundreds of them in stock, but you never see them on the shelves, because they are ALWAYS out. You have to search the catalog just to see what's available, and place holds to get them.

    A woman at the 'checkout' said that she feels like she works at Blockbuster, more than at a library...

  9. windows xp? by geighaus · · Score: 3, Insightful

    They recently upgraded the entire computer network at the local libraries here (Helsinki, Finland). Compaq mini-PCs with sleazy design, LCD monitors and a copy of Windows XP installed on each computer. The only thing those computer are intended for is web browsing. Internet Explorer is run in a kiosk mode, which theoretically makes it impossible to run anything else (but that's not true in practice). This raises a question. Do you really need Windows XP and a fairly modern computer to provide a simple interface for web surfing? I don't know if they had a deal with Microsoft about serious discounts / free copies of MS software But if they didn't, all those thousands of copies of WinXP surely seem to be a great waste of money. I am not a Linux zealot, but Linux seems to be an ideal candidant for such a task (contrary to Windows XP with all its bells and whistles)

  10. Libraries by Silwenae · · Score: 4, Insightful

    I regularily take my 8 year old son to our local library. We live in a fairly outlying suburb of Minneapolis.

    By my standards, the library is very small (the book selection is poor at best, but you can request books from within the county's system or even the city's county).

    For such a small library, they have at least 6 computer terminals, and I'm always surprised they are always in use. Just glancing at the folks using them, it's IM applications to games to research. But they're always being used.

    I'm always suprised and pleased to see it. I'm so used to taking the computers I have at home for granted, I can't imagine what life would be like not having one - but to the folks using them, I bet it's a godsend.

    If this is the evolution of the public library, it can only be a good thing. The other posters comments about monitoring and tracking library patrons is quite concerning, and if students are using the internet for research, are they aware that everything you read on the internet isn't true?

  11. From where I live... by tomstdenis · · Score: 3, Informative

    The local library where I live only gets 12yr olds because that's basically the age group they target. They have put in computers with net access but mostly it's the parents of the 12 yr olds that use them.

    Here's a tip, want to keep visitor nerds-types like me? Keep relatively modern books and journals. Nothing like seeing "how computers work" published in 1985 as the only computer related book they have....

    Tom

    --
    Someday, I'll have a real sig.
    1. Re:From where I live... by jim_deane · · Score: 5, Interesting

      Librarian here, reading slashdot.

      In fact, I take ideas for collection development* from Slashdot (among other sources) and use the book reviews here as purchasing aids just as I do the NY Times book review and Library Journal.

      However, libraries are ALWAYS looking for suggestions on what to buy in specific areas. My specialty is physics (I'm not a career librarian), so I've taken over collection development* in the sciences and maths, plus computer science and technology.

      My suggestion: Go to your local library, look at the computer books available (they're right in the beginning of the Dewey numbers for Non-fiction, around 005-006). Look for the "holes" in the collection, and ancient materials. Then go to Amazon.com or your bookstore of choice, pick out some additions and replacement, write down the TITLE and ISBN and (if replacing) WHAT BOOK it replaces in the library.

      Now, make a list of the severely out-of-date titles in the collection that should be removed and discarded. Remember that the library still needs to serve the patrons who are still running Win95 with Works 3.0. We, for instance, got rid of six of our eight copies of "Windows 95 For Dummies", but kept those two copies just in case someone needs them. The cutoff point right now was Win95, so anything Win3.11 or earlier was removed.

      Now, take your list to the library. Don't just hand it to someone at the desk--ask to speak to the person who is in charge of purchasing non-fiction books in the 005-006 range. Give that person the list, and explain to them what you've done (reviewed the collection, made suggestions) and why it is important to buy those books.

      If you do this, and do this in any area of your legitimate expertise (gardening, sci-fi, etc.) you will be a tremendous friend to your librarian. Sure, they'll eventually discard the old, and buy new titles when they see them reviewed--but you can make the process MUCH more efficient. Your suggestions might not /all/ be followed, but the input is valuable anyway.

      Jim

      *collection development: deciding which books to throw away, which books to keep, and what books to buy.

  12. CIPA by Adrian+Lopez · · Score: 4, Insightful

    Meanwhile, people's ability to access certain pages on library terminals is restricted by law. Children who cannot afford computers and internet service in their homes are the ones to suffer most as they're forced to deal with a second-class Internet

    --
    "In prison you just have to shut your eyes and take it. Here you have to shut your eyes and give it."
  13. What else could libraries be? by h4rm0ny · · Score: 4, Interesting



    The increase in book loans from drawing in the extra people is probably minimal.

    However, so long as it doesn't adversely effect the availability of books then it's not a bad thing. Providing free internet access to people that don't have it is a good thing, as well as the assitance that library staff can provide to people who aren't quite /.'ers yet ;)

    Many communities in the modern western Europe and the USA lack any real community or cultural centre. If a library can fulfill this role in a greater way then more power to it. I personally would love to see libraries take on greater roles as centres of information, learning and debate. They were once greatly respected by the public.

    The introduction of a network of public libraries in the UK in the 1850s was a landmark of progressive thinking and it nearly didn't happen.
    One Consrevative MP argued (and had a lot of support in his party for this)that:

    "people have too much knowledge already: it was much easier to manage them twenty years ago; the more education people get the more difficult they are to manage."

    Society would be much the poorer if the libraries hadn't been approved by parliament, and by the same measure, society will become much richer if they recieve more support in the future.

    --

    Aide-toi, le Ciel t'aidera - Jeanne D'Arc.
  14. MaSked Marketer by moviepig.com · · Score: 4, Insightful
    ...a Microsoft marketing exercise masquerading as philanthropy...

    ...reminiscent of Apple first throwing computers into public schools decades ago, in its quest for world domination. The result was a world much more computer-savvy than dominated (...by Apple).

    By the way, how often do corporate philanthropies NOT have marketing at their heart?

    --
    Seeing bad movies only encourages them. Watch responsibly
  15. Increasing literacy? by falkryn · · Score: 3, Interesting

    Have to agree with what a number of people are saying here. As much as I like computers, and libraries, I'm not sure I really favour so much the current combination of them that we're seeing. Often, I've noticed they are not being used for research, and the people using them are not actually getting books out. Rather, you have 12 year olds going on yahoo chat, trying to sneak some porn, look up the latest on Britney, or other such activities. Libraries are for books, and consequently to increase literacy amongst the public. This does not seem to further that goal. Not to mention that things like this, and videos for instance, do eat away at libraries funds, both for connection and computer costs, and also because libraries sometimes need an extra staff person to monitor what's going on there. (Though in all fairness, I have used the internet in libraries before, it was helpful for me when I didn't have it at home and I can only think that there are others out there who are also using the system in a good way, and yes, I have quite often borrowed movies from the libraries (great when you have kids)).

    Oh and the point someone mentioned about comp books in libraries being hopelessly out of date. Yes it can be pretty bad, plus, do they really need yet another book on their shelf on how to use Office?

  16. been in several by zogger · · Score: 3, Interesting

    here in georgia. Only one required a picture ID to login. All of them had sign in sheets, but you could put any name you chose I guess (except the pic ID one of course). The machines have definetly been the donated microsoft gates foundation machines. I have asked at two libraries if they would take donated computers that I would provide running linux, they said NO very emphatically, they run a windows network remote administered. The machines themselves are usually chock full of spyware/adware as near as I can see. I have not seen any of the librarians to be very computer competent besides logging and booting the machines up, all the work is done remotely by who knows who. One library I was in had installed cameras facing the screens. The most common uses I see glancing around is people use email and chatrooms. Next is research for papers or for people (stuck) inside the legal system doing research, then genealogical research.

    The demographic split in the article is VERY accurate from what I have seen: teenagers, the over 50's (like me) and "recent arrivals to these shores".

    One thing I have seen is their censorware is highly subjective and inaccurate, and frequently blocks sites that are in no way pornographic,etc, but are political, I have seen some sites come up as blocked because they are called "hate speech" sites when they are not, but they are on the blocked list anyway.

  17. As Someone Who Has Worked in Libraries... by Trolling4Dollars · · Score: 4, Interesting
    ... for over half of my life, I would definitely say this is true, but... The smaller suburban library I started to work in as a page in high school was aomng the top 50 libraries in the nation during the 80s. However, there was a trend that many of us who work in libraries noticed during the senior Bush years. During that time, the economy took a real downturn and many people were unemployed. There were government funding cuts that impacted even the best libraries and hours were getting cut. However, as the economy worsened, people began using libraries more and more. Our circulation statistics continued to grow which helped us secure more funding as it was available.

    Now, as the economy is at an all time low, we've been seeing the same pattern. The usage of the library is increasing. Back when I was a page, the books that I noticed going over the desks very frequently were books on job hunting and resume writing. Now that I am in the IT department, I no longer have the opportunity to see what books are in high usage. However, I would hazard a guess that job boards and career networking web sites are prety high up there in internet usage, as would be e-mail (the top use from our perspective) and blogging. Where else can someone walk in, get access to the internet and begin to post their opinioons on politics, pop culture, business or whatever floats their boat? Free of charge? As an added bonus, many of us are placing wireless access points out there for the public. They are highly restricted to make certain that people can only use the web and read their e-mail (ports 80, 110, 143, https, etc...), but they are free access nonetheless.

    Support your public library. They are really cool institutions and if their funding gets better, encourage them to grow their IT departments. I got my start in IT in a library and I've always seen libraries as a great place to start a career in IT. With the right attitude a lot of the smaller places are perfect for a high school graduate with computer skills or a college grad with a Comp. Sci. degree to start out and gain some really good experience.

  18. Microsoft Marketing Exercise? by HBergeron · · Score: 3, Interesting

    Oh, come now. I'm as much an opponent of the Beast of Redmond as any other guy, but this goes a little far. There is a time honored tradition in this country of leaving a man be when he is giving back the money that he stole from the public fair and square. Hell, Carnegie practically built the same American public library system with his contributions, and that was just so folks would forget that he used to like using the pinkertons to club everything that moved in his company slums. I say as long as billy boy is writing checks, big checks, we give him all the huzzahs and attaboys he deserves and stop questioning his motives.

    --
    THE YEAR WAS 2081, and everybody was finally equal...
  19. Report from the Redmond library by Anonymous+Cowhead · · Score: 3, Informative

    I think it's great that libraries are seeing a rebirth, and I'm pleased that Melinda is spending some of Bill's enormous wealth helping some of the worst off.

    The NYT and/or the University should also pay a visit to the Remdond branch of the King County Library, here in Micro$oft's backyard. I estimate they have about 50 internet surfboards running Windows XP Embedded. They've removed quite a few stacks of dead-tree books over the years to make room for more kiosks.

    On a recent weekend trip to help my daughter with a school report, about an hour after opening, more than half of the workstations were unusable - clearly booted, but hung. While my daughter was writing notes, I rebooted several nearby workstations using CTRL-ALT-DEL. A woman with her child was power-cycling the ones in her area to help frustrated patrons. The librarians were busy restarting the ones near their desk, and obviously trying hard to spend time actually helping patrons find information instead of supporting the systems....