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Intel CPU Warranty Invalid w/o CPU Fan?

Posted by Cliff on from the a-warning-for-intel-CPU-users dept.

saberint asks: "Recently, I had a good argument with Intel as I had a 3.2G P4 chip die on me within 6 months. I sent the CPU back to Intel only to be told that they will NOT honour the warranty because I did not send the fan back with it. Apparently the fan and the CPU's serial must match or else there is no warranty. This 'policy' is not listed on the warranty card or on their website. So for all you network admin or IT support people out there, keep the fan and the CPU together. Has anyone else experienced this with Intel?"

3 of 100 comments (clear)

  1. Re:Overclockers and their "huge mamma" fans by menscher · · Score: 4, Insightful
    I mean why would a person NOT use the fan provided by Intel in the retail package?

    You obviously haven't heard them. They're loud. Much nicer to replace them with a Vantec stealth fan or somesuch.

  2. Re:Overclockers and their "huge mamma" fans by Anonymous Coward · · Score: 4, Insightful
    You have hit the nail exactly on the head... OEM. OEM means intel says "go complain to who you bought it from, not from us". That's the whole point, and why OEM parts are cheaper than the retail parts.

    All the Intel retail kits come with fans and heatsinks. That's probably the easy way they can tell if you're sending an OEM or Retail part back.

  3. devil's advocate by TheSHAD0W · · Score: 4, Insightful

    I'm sure Intel has been getting plenty of returns, both from overclockers, from people who use the wrong fans for whatever reason, or who install fans improperly. Why should Intel have to bear the burden of these returns when it's not their fault?