Slashdot Mirror

← Back to Stories (view on slashdot.org)

Royal Bank of Canada Software Upgrade Goes Awry

Posted by michael on from the cosmic-justice-for-SCO-investment dept.

Reader mks113 writes "Many Canadians living payday to payday have been in for a shock this week. Canada.com along with many other sources is reporting how thousands of customers have been inconvenienced following an unsuccessful software upgrade at the Royal Bank of Canada on Monday. All government employees (including me) in several provinces had their direct deposits delayed by a day or more." RBC has a comment on the mess.

2 of 602 comments (clear)

  1. Affects not just RB customers by forgetmenot · · Score: 5, Informative

    This affects a lot of people - even if you don't bank with Royal Bank but your employer does then you will be affected. The HR manager where I work sent out a bulletin today that should apply to anyone affected by this situation:

    ----
    All financial institution are on line with this issue, mortgage or automatic debit payments, will be honored, should anyone be charged interest , advise your bank,the Royal Bank will refund the charges.

    All financial institution will advance cash based on an employee presenting a pay stub, they will not advance the full amount of the pay stub , they will however provide cash for the weekend.
    ----

  2. Re:What sytems, what upgrade? by skateboard · · Score: 5, Informative

    Yes, it was actually an upgrade. (Buddy works in the RBFG office with the fellow that screwed up.) I'm told that it was a single-character typo in the command line. Everything seemed OK until the system went on-line with live data. Then all hell broke loose. And my payroll deposit hasn't shown up yet either.