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Northwest Privacy Lawsuit Dismissed

dritan writes "News.com is reporting that a judge has tossed out a privacy lawsuit against Northwest airlines. The plaintiffs claimed that their privacy was violated when Northwest gave their information to the government. From the judge: 'Although Northwest had a privacy policy for information included on the Web site, plaintiffs do not contend that they actually read the privacy policy prior to providing Northwest with their personal information. Thus, plaintiffs' expectation of privacy was low.' Do you always read the privacy policy?" If you haven't read a particular EULA, does that mean it doesn't apply either? Here is the Judge's order (PDF).

29 of 241 comments (clear)

  1. Government favoratism by courts. by Anonymous Coward · · Score: 5, Insightful

    So it's okay to break a clause in your contract, as long as you contend that the other person probably didn't thoroughly read the contract? That's absurd. Especially in a country where ignorance of the law does not justify breaking the law. You should be required to uphold your contracts if both parties have agreed to them, whether nor not both people took the time to read each and every sentence of it (if they didn't, that's their problem). Further, how can they prove that the other party did not read the EULA?

    1. Re:Government favoratism by courts. by EEgopher · · Score: 4, Insightful

      It's not always "just my problem" if I decide to read the entire contract. I had to read and sign a tiny-font two-pager yesterday before receiving my eye exam at the mall (maybe this was part of the exam, ha ha, I know). I showed up on time for my appointment, but to really read and understand the contract would have put me and the entire office a good 15 minutes behind schedule. Where time is money, we need some good 10-line contracts that fit on a business card.

      --
      hi, I like pancakes -.-- -.-- --..
    2. Re:Government favoratism by courts. by anakin357 · · Score: 4, Insightful

      What is usually noted in contracts like what NWA probably has is something to the effect of this:

      "What we do with your information is subject to change, and those policies are contained within our Privacy Statement. You are required to read an accept the Privacy Statement, if you do not accept the Privacy Statement, then do not sign this contract."

      At least that's what Microsoft does. Very implicitly in the .NET Passport TOS:

      http://www.passport.net/Consumer/TermsOfUse.asp
      Scroll to the section on Privacy and Personal Information.

      --
      http://www.fsckin.com/
    3. Re:Government favoratism by courts. by GoofyBoy · · Score: 2, Insightful

      IANALBTPCIOOMFM. (I Am Not A Lawyer, But The Paper Chase Is One Of My Favorite Movies)

      If you read pages 10 to 11 of the judges ruling, two points to note:

      There is a line between "general policy" is not an "contract". (Also, the defendents did not receive acceptance of the offer)

      Even if you said that there was a contract agreeded upon, the plaintifs failed to specify damages from breach of contract.

      --
      The surprise isn't how often we make bad choices; the surprise is how seldom they defeat us.
    4. Re:Government favoratism by courts. by Anonymous Coward · · Score: 1, Insightful

      I find the most disturbing thing to be that the entire judgement rests on a dubious assumption.
      Having not read the terms the plaintiff is _assumed_
      to have expected a _lower_ standard of privacy. I would contest the opposite is true, having not read the privacy statement, and hence known about any reasons the imformation may be passed on, one should assume and expect the _highest_ standards of privacy protection.

      Basically the judge is just saying that in the absence of a contract you can assume that any company can behave like complete cunts and get away with the minimal amount of protection.

      Sounds like the USA could do with the equivilent of our 'data prorection act', which mandates companies protect privacy unless contract
      explicitly makes exception.

  2. so.. by gl4ss · · Score: 3, Insightful

    the judge basically just told that "hey, the next guy that sues 'em should say that he read the statement".

    --
    world was created 5 seconds before this post as it is.
  3. Not a good precedent to support by KarmaOverDogma · · Score: 5, Insightful

    When Southwest posts a privacy policy they should be bound by it. Saying that they don't have to bound to what they said in (virtual) writing because people didnt actually read the policy does not excuse Northwest, or others, from their obligations.

    By this logic we could say that parents who have children born with Fetal Alcohol Syndrome can sue all of the beer companies because "no one reads those warning labels by the Surgeon General/Government anyway."

    .

    --
    uR iGn0ranc3, Their Power
  4. EULAs are non-binding for a different reason by NSash · · Score: 4, Insightful

    If you haven't read a particular EULA, does that mean it doesn't apply either?

    EULAs are non-binding anyway. Anyone who thinks he can impose additional terms after the point of sale is either an idiot, or is counting on his customers being idiots.

    If you bought a TV and when you got home and opened the box the TV had a sticker over the power button saying, "By turning on this TV, you agree never to watch content not approved by XYZ Inc," would you be under the delusion that that was legally binding? Of course not, because you weren't born yesterday.

    (Terms agreed to as part of the sale itself are another matter, but they still have limits.)

    1. Re:EULAs are non-binding for a different reason by CoughDropAddict · · Score: 2, Insightful

      EULAs are non-binding anyway.

      I am a broken record that repeats the words ProCD Inc. v. Zeidenberg whenever someone claims that EULA's are unenforcable. The unfortunate truth is that they have indeed been upheld in the past.

  5. Re:Confusion... by LostCluster · · Score: 4, Insightful

    I think this case only involved plantiffs who booked through the website and are trying to get the web site's privacy policy to apply to their whole transaction. Those who book through other ways would not have been presented with a privacy policy from Northwest at all, and therefore would have nothing to point to and say that NW broke a promise...

  6. Delays, delays... by Coos · · Score: 4, Insightful
    So, from now on, book all tickets etc. over the phone and require that the company read out all their terms, conditions and policies in full in order to ensure that they are really bound by them and to prove that you have full expectation that they honour what they say they intend to do.

    That should certainly slow those Indian call centres down to five or six bookings per staff member per day...

  7. Re:So not reading is non binding? by Mz6 · · Score: 2, Insightful

    No.. because EULAs and Privacy policies in general are non-binding. A contract for a car, loan, mortgages, etc ARE binding in court.

    --
    Hmmm.
  8. "privacy policies" by LochNess · · Score: 4, Insightful

    I think one potentially good thing this ruling does point out is just how much of a joke the so-called "privacy policy" of any given company really is.

  9. Well.. by Viceice · · Score: 2, Insightful

    if it's not a contarct then it's PR, which means it's advertising.

    So why sue NW over false advertising?

    --
    Sometimes I wish I was a plumber, then I'd know how to deal with other people's shit.
  10. EULA by truthsearch · · Score: 2, Insightful

    If you haven't read a particular EULA, does that mean it doesn't apply either?

    No, because a privacy policy dictates customer expectations while an EULA dictates vendor expectations. A person is expected to abide by a contract they agree to whether they read it or not. Of course the EULA hasn't been validated in court yet AFAIK, but that's another story.

  11. Re:"Its impossible to make everyone happy" by taped2thedesk · · Score: 4, Insightful
    From the article:
    Northwest shared passenger information with the National Aeronautical and Space Administration (NASA) [...] by giving NASA passenger name records, which include not only passengers' name but also their flight numbers, credit card information, hotel and car rental reservations, and names of traveling companions.
    What is the lesser of the 2 evils, Pushing some minor rights to the side or ensuring another 9/11 doesn't happen.

    And exactly how is giving NASA my credit card number going to prevent another 9/11?

  12. Re:Contract by the_mad_poster · · Score: 5, Insightful

    If you did not read it, you can't have agreement, and hence no contract.

    Oh no, nuh uh, no way. If you can prove you're understanding of the contract you signed was intentionally hindered in some way by the other party, you can break the contract and get out. If, on the other hand, you are given a contract, given the opportunity to read and understand it, and you willfully choose to waive those opportunities, that's your own problem. If that wasn't the case, I could just go out to the bank, sign a contract for a loan, default, and argue that I didn't read it, so I'm under no obligation to repay the money.

    A contract is a record of agreement based on the faith of the two parties involved. You can only break it if you can prove one or the other is acting in bad faith. Being stupid is not bad faith, it's just being stupid, and it's not the other person's fault.

    This is a really bad ruling. It's basically saying that you have no reason to expect that a second party is going to do what they say whether you read and understood what they said or not. This, in effect, says that privacy policies don't mean jack shit and nobody is obligated to follow them.

    --
    Alito: A vote for Alito is a punch in the eye to put that bitch back in her place!
  13. Re:"Its impossible to make everyone happy" by Anonymous Coward · · Score: 1, Insightful
    What is the lesser of the 2 evils, Pushing some minor rights to the side or ensuring another 9/11 doesn't happen.

    It's a death by a thousand cuts; a few minor rights here, a few minor rights there. Pretty soon, you have no rights left at all. With the Patriot Act (on top of previous minor rights reductions), the 4th Amendment has been practically eviscerated.
    To put it in a everyday perspective.
    You smell smoke on your child, They tell you someone was smoking at the bus stop. Instead of "innocent until proven guilt" You do a "illegal" search of not only the child but you turn there room inside out.

    While as a parent you feel right in your actions, your attempt to ensure your child is not smoking, your child feels violated and feels you no longer trust them.

    What a truly awful analogy. Minor children have limited rights and parents have guardianship over them.

    The government is not our mother or father, nor should we ever want or allow it to be.

  14. Re:"Its impossible to make everyone happy" by Spanyrd · · Score: 2, Insightful

    So you would toss your kid's room, destroying trust and putting significant strain on your relationship rather then waiting to see if kid smelled like smoke often? Or even just smelling the kid's hand?

    Under the theory of social contract that our government was formed, they have the duty use the least restrictive solution to any problem. "Pushing some minor rights to the side" as you called it, is not only shortsighted, it's poisonous.

    We are always going to be in danger. But in 20 years, who would you rather be in danger from: some random-ass religious zealot, or your own government?

    --
    one of these days I'm gonna patent the technology that lets Jason Vorhees catch up to cars by moving at a slow walk.
  15. Re:Before all the knee-jerk reactions... by the_mad_poster · · Score: 2, Insightful

    I'm reading TFA. It says this:

    Although Northwest had a privacy policy for information included on the Web site, plaintiffs do not contend that they actually read the privacy policy prior to providing Northwest with their personal information

    So, which procedure would it be, exactly, that says that contractual obligations are null and void on one party's behalf if the other party doesn't explicitly say they read the contract? If this were flipped and the contract said something, they signed it, and now they were pissed because they're being held to something they didn't bother to read, that would be different. But these people are saying 'look, the contract we signed says this, they did this something else', so obviously somebody at some point must have read it to know this. So, just because they didn't expclicitly state they read that (mind you, the plaintiffs didn't break any portion of the agreement), the OTHER PARTY isn't obligated to fulfill it's own duties?

    Sorry. But I call "Legal Bullshit" unless you can tell me what "procedure" it is that states that if I don't read something but still follow my obligations that the other party can just break it's end of the bargain whenever it wants.

    --
    Alito: A vote for Alito is a punch in the eye to put that bitch back in her place!
  16. Re:thank you by gorbachev · · Score: 2, Insightful

    So basically the judge just ruled that privacy policies are unenforeable, non-binding and even if they're violated there is no real harm done. Wow, makes one wonder why companies even bother putting them up.

    Of course anyone who have had the pleasure of being a customer of one of the several online merchants who have chosen to update their privacy policies, could have told you the same without a lawsuit.

    --
    In Soviet Russia, I ruled you
  17. Re:"Its impossible to make everyone happy" by Anonymous Coward · · Score: 1, Insightful

    Fact of the matter though to the people in office its not that simple. When you hold office you have to look at it from multiple points of view.

    What is the lesser of the 2 evils, Pushing some minor rights to the side or ensuring another 9/11 doesn't happen.

    False dilemma. Why does NASA need your credit card information? Does that help prevent another 9/11? Maybe it does, but that's why we have warrants: to demonstrate a need for otherwise private information.

    We voted these people into office, they are doing what we asked them to do.. Serve and Protect us to the best of there ability.

    Does that involve violating our "minor" 4th Amendment rights?

  18. bizzare by autopr0n · · Score: 4, Insightful

    That's just a bizarre ruling. I mean, just because you don't read the fine print doesn't mean you can't assume some things are in there.

    If a customer not reading a privacy policy means it's void, we've got a real problem. I could see websites figuring out how long a person looked at a privacy policy, or if they even clicked on one, and then selling their information willy-nilly if they think the customer didn't.

    Honestly, these privacy policies (and EULAs) are legal constructs anyway, I think there ought to be some regulation of these things (after all, the government is required to enforce them).

    What I'd like to see is simple 'ratings' for privacy policies. you could call them A, B, C, level 1-9 whatever. And they would correspond to specific guidelines indicating what you can and can't do with the data. Any deviation from the standard would only be to increase your privacy.

    That way, rather then page after page of legal jargon, customers would see "This website follows level 3 privacy standards, with the exception that we won't email you." Or something.

    I'd like to see the same thing done for EULAs, as well.

    --
    autopr0n is like, down and stuff.
  19. Re:What should we expect? by nolife · · Score: 3, Insightful

    Feds have a hunch drugs are being sold in your neighborhood. They take it upon themselves to search each and every house looking for them. After everything settles, they sort out the details of the illegal searches. Ya, I see that being the "best of both worlds".

    --
    Bad boys rape our young girls but Violet gives willingly.
  20. Here's what you do.... by Newer+Guy · · Score: 3, Insightful
    Call Northwest's telephone reservations number. Book a cheap ticket...THEN tell the person you want them to read you every word on their privacy policy. If they ask why, site this court case

    Make sure you interrupt them at least a dozen times to re-read paragraphs.Tell them there's static on the line. Keep them going ON THEIR 800 nickel for at least an hour or two.

    Finally, tell them you've changed your mind about the ticket and hang up.

    I figure they have at most about 1000 telephone reservation people at a given time - less late at night. It would be fairly easy to bring their reservation system to its knees by complying with this judge's requirements. After all, THEY made the rules - all you're doing is following them!

  21. This is Appeal Bati by Warlok · · Score: 4, Insightful
    This is almost an automatic setup for an appeal and upgrade to the next higher court. There is absolutely no way a judge can rule a contract or agreement unenforcable because both parties didn't read it. If you didn't read it, then that's you're tough luck, but there's a couple centries of contract law showing that unread portions of contracts are enforcable as long as the contract itself is enforcable.


    I'm wondering if the judge was just lazy and wanted this at a higher level, so he made an asinine ruling to get it bumped up on appeal. Doesn't make sense - he would get dinged for the crappy judgement at some point, but it's kinda like not vetoing a bill hoping the court will rule it invalid.

    --
    ...and you run and you run and you can't stop what's been done...
  22. So NW can post anything, and ignore what they post by rcamans · · Score: 1, Insightful

    Isn't the posting of a privacy policy and refusing to follow it Interstate fraud?

    --
    wake up and hold your nose
  23. Re:Contract by dgatwood · · Score: 3, Insightful
    This ruling seems like it was a straw man intended to push it to a higher court on appeal. There's no way a judge could really be so completely ignorant of both contract law and privacy law. Thus, we can only assume that there is another agenda at work.

    In this country, unless Ashcroft & Co. have changed things, we have an inalienable right to privacy that cannot be denied unless waived explicitly. Therefore, if there was no contract, NWA had no right to even -have- their personal information. So now the issue changes from a simple privacy policy violation to a breach of numerous state and federal laws.

    For example, Article I of the California Constitution guarantees its citizens an inalienable right to privacy.

    CALIFORNIA CONSTITUTION
    ARTICLE 1 DECLARATION OF RIGHTS

    SECTION 1. All people are by nature free and independent and have inalienable rights. Among these are enjoying and defending life and liberty, acquiring, possessing, and protecting property, and pursuing and obtaining safety, happiness, and privacy.

    In effect, by issuing this ruling, NWA may be worse off than if they had been forced to pay reparations for a contract violation....

    --

    Check out my sci-fi/humor trilogy at PatriotsBooks.

  24. Validity Check -- Would the reverse have been true by Nom+du+Keyboard · · Score: 4, Insightful
    Here's a validity check. If the situation was reversed and the passenger was being sued for not adhering to some term of NorthWest's ticketing agreement, would the court have also ruled it was not valid because he had not read it in detail, and therefore not agreed to it?

    Agreements between parties cannot be one-way. In fact, I would believe (standard disclaimer: IANAL-BWI -- IANAL But Who Is?) the moment NorthWest published their privacy policy, they unilaterally bound themselves to it regardless of passenger actions.

    The case should be appealed.
    The Appeals Court should promptly reinstate it.
    This judge should be immediately removed for incompetence.

    --
    "It's the height of ridiculousness to say for those 9 lines you get hundreds of millions."