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Telus Puts A Stop To 'Modem Hijacking'

TheIonix writes "Telus, a major telco in Canada, decided to block long distance direct-dialed calls to four countries to help reduce dial-up 'modem hijacking'. The article explains: 'When the [dial-up] user downloads [certain malware programs], the downloaded file accesses software on their computer and causes the modem to dial phone numbers in foreign countries, resulting in long distance charges.' 4 countries were targeted: Guinea-Bissau, Guyana, Nauru and Sao Tome. It is still possible to call to those countries with the operator assistance and the fees are waived. Now let's see if this nice idea will be followed by others."

15 of 293 comments (clear)

  1. When phone monopolies go corrupt... by LostCluster · · Score: 4, Informative

    Commonly, the way that these international calling scams work is that the monopoly carrier of the foriegn country charges obscenely high rates by most standards, and then the malware writer leases lines close to the point of entry so that the carrier doesn't have to do much work once the call enters their system. The malware writer is then given a piece of the international call toll for attracting the business.

    In short, the phone companies in these developing nations are usually in on the scheme and profit just as much as the malware operators do from the increased call volume. They have no interest in stopping calls that way.

    I wouldn't be opposed to giving such companies an international telecom death penality of simply not routing calls their way. If the only phone operator in a country can't properly keep scam artists out of their network, and furthermore aids such scam artists, that country really doesn't have much of a phone system to begin with... an electronic embargo might get the government there to get a clue.

    1. Re:When phone monopolies go corrupt... by king-manic · · Score: 2, Informative

      Seriously though, what would happen if you simply refused to pay the charges? i.e. Work with your phone company so that you pay them their side of the line, then simply refuse to cough up the cash to the foreign carrier. Attempts at prosecution would have to be through your home country's legal system, which may have laws regarding fraudulent debts.

      It's black mail. Do you really want to go to court with "Nude 17 years olds of Nigeria inc." and risk getting a rep as a porn fiend? Not that many do so this form of "blackmail" will work on most people. They'd rather pay then have others find out.

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      "There are more things in heaven and earth, Horatio, than are dreamt of in your philosophy."
    2. Re:When phone monopolies go corrupt... by Best+ID+Ever! · · Score: 2, Informative

      Seriously though, what would happen if you simply refused to pay the charges?

      When this happened to my co-worker, he called the company and threatened to file an FTC complaint. They dropped the charges immediately (the company was named USBI I believe).

      The FTC is aware of the problem, and even has an FAQ on it. They encourage you to file a complaint, and also to dispute the charges with the company billing you.

      You can also tell your phone company to disallow international calls from your phone line if you don't usually make them. Cleverer dialers can use a 10-10 number, though, to get around it.

  2. Pay us to not provide a service to you? by LostCluster · · Score: 2, Informative

    Telus's CallGate service costs $3.95 (Canadian, of course) and gives the option configure it to block 1-900 calls, toll calls, a list of 25 specific numbers or such.

    It's interesting that they're asking people to pay to be not able to dial given numbers. You'd think a hardware device on the user's side could provide the same functionality for less...

  3. Re:This is good by grub · · Score: 5, Informative


    Here's an idea: Don't hook up the phone line to the computer unless you plan on going online

    Here's a better idea: download Spybot Search & Destroy and run it. Keep your system patched. Run AV software. Don't run unkown binaries (read:"crap off Kazaa")

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    Trolling is a art,
  4. in sweden.... by Anonymous Coward · · Score: 2, Informative

    telia, the major telecom company here have created software (free to download from their site) for ms windows that blocks mode hijacking attempts.

  5. Local by Gettinglucky · · Score: 2, Informative

    I live locally to telus and one of the local television stations reported on this and said that cable modems and ADSL modems where also affected. They failed to mention anything about needing a phone modem connected to a phone line for this to affect the cable and ADSL modems. One way to create more excitement!!

  6. Re:Nice Idea? by Anonymous Coward · · Score: 4, Informative

    1) Telus is a publicly traded company, not a government agency

    2) This does not restrict your freedom in any way. You can still call Nauru etc, just not without opeator assistance.

  7. Re:It's amazing they're doing this... by spaceyhackerlady · · Score: 2, Informative
    For one, do you really think they were giving people refunds for these charges? Maybe Canada has some consumer protection laws or something, but from my dealings with scummy utility companies in the US, I know I'd pay every penny for a hijacked modem.

    In Canada you are responsible for phone calls made from your phone, and you must pay for them. As Telus point out in their article, they have contracts for overseas calls, and the calls must be paid for even if the other end are corrupt scum.

    Exactly what crime are these people guilty of, anyway? If they tell their victims that they are going to be connected to an "international number" it's hardly fraud, even if that's exactly the intent.

    There used to be lots of ads on TV for chat lines that were in places like Peru. The ads always mentioned that "long distance charges may apply". Boy, did they ever...

    ...laura, a Telus customer

  8. Re:Nice Idea? by LostCluster · · Score: 1, Informative

    Telus isn't a government, it's just the monopoly phone provider in the western sections of Canada...

  9. Government Monopolies? by reallocate · · Score: 2, Informative

    How many of those monopoly phone companies are government monopolies? "Posts and Telecoms" remains within the government in many places.

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    -- Slashdot: When Public Access TV Says "No"
  10. Did the calls ever go to those countries at all? by Animats · · Score: 3, Informative
    The FTC has already acted in a porn dialer case. In that case, the calls were addressed to a country code in Madagascar, but were actually routed to London. There was another case where high-rate calls were routed to Canada.

    Usually, these scams involve some marginal "billing service" provider. Integretel, eBillit, Payment One, and Verity International are some of the names that come up.

  11. No, it the public heard by metalhed77 · · Score: 3, Informative

    The CERT bulletin he's referring to was published in the Washington Post actually.

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  12. Not correct by westendgirl · · Score: 2, Informative

    That's not true. Telus has had long distance competition since 1992 and local competition since 1997.

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  13. This is not new by Koutarou · · Score: 2, Informative

    KDDI in Japan did this years ago.