eFax Hell?

RH Wesson asks: "We use eFax to distribute a 3 page fax once a week to about 75 customers of ours. Yesterday we uploaded a postscript version of our 3 page fax instead of the usual PDF version using the eFax Manager on Windows. We started getting calls from our customers about a 300+ page fax of garbage (it was really postscript source) We spent hours with eFax requesting them to stop the sending of the garbage. eFax was never able to stop it, in fact we spent hours trying to determine if the fax was even in their queue. In short we lost a lot of business that day and managed to piss off ALL of our customers at once. We are going back to using a regular fax machine. Has anyone else had a situation where the danger of technology loosing you business outweigh the efficiencies gained?"

Comments

Bwahahaha

[snorklebarf]

Sorry, that's just funny. But I shouldn't be laughing at your problems.
Aaaaanyway, the "dangers" of modern day technology! BAH! The SAME THING happened to me ..well, not the SAME thing.. with a regular fax machine. I was going to send a 4 or 5 page fax to a partner... with the fax machine that was known to be "acting up". I just put the papers in the tray, hit the speed dial and Send and left.... only to come back about an hour later to find that the fax was still transmitting. Next day I got a call from our partner, telling me i owed them a roll of fax paper :). Thank God for office supplies.

Test fax

[k4_pacific]

Perhaps it might be prudent to send the file to a single fax machine first, to make sure that this won't happen in the future. As for the current siuation, perhaps you can fax your customers some blank paper to make up the loss.

Next week on Ask Slashdot:
Same guy writes: I faxed my customers an apology for crapflooding their fax machines, but eFax misinterpreted the PostScript file again and they got another 300 pages of garbage. They're really pissed now. Man, is eFax screwy or what?