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The End of Email Cometh?

RebRachman asks: "Has the inevitable finally happened? After years of dismissing as alarmist all the commentary about how spam and security concerns will eventually render email useless, is it actually happening to us? I don't know about you, but for the past three days, all of our staff (we are a virtual company of 20 telecommuters) and clients have been unable to get email to one another reliably. Attachments disappear or become garbled, mail disappears into the great beyond, or arrives hours after it has been sent, even within the same ISP. We've resorted to sending one another an IM every time we send an email to confirm that the messages are arriving alright. In extreme cases we have even reverted to using a telephone handset to ensure that clients have received everything that was sent. Is it only a matter of time before we all resort to file transfer by P2P? (And if so, what are we going to do with these firewall boxes?)"

18 of 150 comments (clear)

  1. Well.. by Dark+Nexus · · Score: 5, Insightful

    It would certainly put spammers out of a job if that's the case.

    Funny that, out of a job because they were too good at it...

    --
    Dark Nexus
    "Sanity is calming, but madness is more interesting."
    1. Re:Well.. by Carnildo · · Score: 5, Insightful

      It would certainly put spammers out of a job if that's the case.

      Funny that, out of a job because they were too good at it...


      It's a common hazard for insufficiently-evolved parasites. The ideal for a parasite is to extract the maximum amount of resources from the host without causing the host permanent harm; parasites that have just moved to a new type of host usually take too much, and end up killing the host.

      --
      "They redundantly repeated themselves over and over again incessantly without end ad infinitum" -- ibid.
  2. Overhyped? by djcapelis · · Score: 5, Insightful

    I dunno about you, but I still use my e-mail fine. E-mail mailing lists, to personal correspondence, to professional correspondence. E-mail isn't going to die any time soon.

    --
    I touch computers in naughty places
  3. Is it really so bad already? by pediddle · · Score: 4, Informative

    I hadn't noticed. Who are you paying money to lose your mail for you? They don't deserve it, because there are better services available without such problems. I know there must be, because I've never experienced them.

    About the only problem I've ever had with email -- that wasn't my fault, anyway -- is overzealous spam filters. The simple solution to this is to install your own filters, set the threshhold relatively high, and check your junk mail folders periodically. Never should you blackhole email if you value its timely delivery. Anyway, the latest spam filters are good enough that this isn't much of a problem anymore.

    1. Re:Is it really so bad already? by harikiri · · Score: 5, Insightful

      I'm sorry to say, that it seems like something is wrong with your email infrastructure. We have a large number of desktop users (400+), and we even have a shockingly horrid internal exchange setup, yet I'm yet to have any issues with "lost" emails in the 1.5 years I've been working here.

      I would suspect that the problems your experiencing may be due to various poor implementations of mail servers at your customer's end. Many corporations today that have recently jumped onto the internet have minimal IT support staff, and implement something that "just works". There are usually few considerations for anti-spam controls, content security (viruses, porn), and effective backup procedures.

      --
      Man watching 6 MSCE's around a sun box, looks alot like the opening scene's of 2001:space odyssey...
    2. Re:Is it really so bad already? by Zardoz44 · · Score: 4, Interesting
      My company blocks spam at the firewall level, which becomes tedious when emails sent to me mysteriously disappear. Sometimes they're personal emails with "Free Beer!" in the subject, but other times there's no obvious reason why a message might be eaten.

      The biggest problem with all this is that we get no notification that something was blocked. I find out later when someone asks why I havent responded. That, and my never having received a single spam at this address, even in the years before the front-end filter. Others complained, but I never posted my work email to public newsgroups either.

      That's what hotmail is for.

  4. zerg by Lord+Omlette · · Score: 4, Funny

    Solution: switch to gmail. Ok, theoretically any webmail system could work, but google appears to be the least evil of the available choices.

    p2p is not going to solve your messaging problems. *SPRITZ* bad use of buzzword, no. *SPRITZ* what did I just tell you?! Your post provides close to zero information other than "email suxx0rz omg p2p". It's as bad as the llamas who come here seeking legal advice.

    Who is in charge of administrating your email server? (servers?) What email clients are you using? Can you send & receive email normally from your personal accounts? Who is providing your other "virtual" (wtf) services? Which IM client are you using? Have you looked at Jabber for your messaging, including setting up your own private Jabber servers?

    --
    [o]_O
  5. Gave up a long time ago by FattMattP · · Score: 4, Insightful

    I gave up on email two years ago. Yeah, I still have an account that I almost never check. SpamAssassin does a fine job of keeping most things at bay but I'm tired of dealing with it. All SA does it sort it. I still have to double check it and delete it. What a waste of time. I've tried getting my own domain, setting up email accounts for different companies, etc. I tried hiding my email address from web sites. I even tried switching addresses. It's worse than ever now. With all the viruses and spyware, I know that some of them are harvesting email addresses from users Outlook mailboxes and sending them to spammers. I have clients or acquaintances that get infected and even though I've created email addresses just for them to email to, I start getting spammed within a few weeks of their box getting infected.

    People say it's an arms race, and they are right. It's definitely a race and I'm fucking exhausted. My hat is off to those of you who can keep up with it all.
    </rant>

    On the other hand, instant messaging has become an email replacement for me. It's quick, and I can usually send files with it. Either that or I use my cell phone for communication (ringer set to vibrate, thank you). Phone plans are inexpensive now and most include long distance as part of the package. It's much easier, and more pleasant, to talk to my friends and family that are on the other side of the country. I stay in touch with a lot more people these days than I used to just four years ago, thanks in part to my cell phone.

    --
    Prevent email address forgery. Publish SPF records for y
  6. Oh no the end of the world is here! by zoloto · · Score: 4, Insightful

    my company can't do email reliably!
    we can't get attachments!
    our isp or servers suck!
    oops, we were at fault!
    can i recind my slashdot article?
    where do i get modded as troll?

    give me a break, people have been saying it's the end of the email/BSD/MAC/intarweb for ages now and it's getting old. rehire some new tech staff that know what the heck to do or learn to do it yourself properly.

    good god WTF is wrong with people.

    1. Re:Oh no the end of the world is here! by Anonymous Coward · · Score: 5, Insightful

      I have to wonder, do the slashdot editors really think this is a valid question that will spark some good discussion, or do they approve this crap so that we can roll our eyes and make fun of the idiots who post it?

  7. Is the sky falling, Chicken Little? by ezraekman · · Score: 5, Insightful
    I don't know about you, but for the past three days, all of our staff (we are a virtual company of 20 telecommuters) and clients have been unable to get email to one another reliably. Attachments disappear or become garbled, mail disappears into the great beyond, or arrives hours after it has been sent, even within the same ISP.

    Everyone has e-mail troubles, but to assume that it's because of the evil spammers and "security concerns" inherent in e-mail is ridiculous, and borders on negligent. If your server is internal, you need to find a new sysadmin. If it's external, you need to find a new host. If the person running your server knows what he/she's doing, this sort of thing rarely (if ever) happens.

    No offense intended, but what you've said is the rough equivalent of saying "The car that I drive too fast, too often, don't change the oil in, and paid my neighbor's 16-year-old kid who takes autoshop to fix has finally stopped working. That must mean that internal-combustion engines are at the end of their life!"

    If you aren't just talking about environmental impact, what's the solution? Give up on cars, or find someone who actually knows how to maintain them?

    I'm a little disappointed in the editors for allowing this story. :-(

  8. Hey by dtfinch · · Score: 4, Insightful

    You have email server problems.

    I know of a company that had similar email problems, like 2 hour waits and other unreliabilities, and the problem was that spam to no longer existing email addresses was being bounced back and forth between their server and whatever fake server was specified in the return address. Email would pile up into the thousands and they'd have to log into the server and delete the bad messages from the queue.

    Basically, the problem may be a full smtp queue, possibly either by bouncing messages or spammers using your server.

    If you're losing emails entirely, that's generally supposed to be nearly impossible unless the messages are being filtered, they're being deleted manually (lazy solution to full queue problem), the server is full, or the receiving server was unreachable for every delivery attempt.

  9. How does this get posted? by np_bernstein · · Score: 5, Informative

    This is a technical site, right? Has been for a while? Presumabley staffed with people who are technical to moderate stories and the like? How the heck would anyone with a modicum of knowlege post an article like this? Even if this wasn't a unique situation, we can fix email. It's not that big of a deal. All you need to do is modify DNS so that is the single MX record is replaced w/ a "MS" (Mail sender) and a "MR" (Mail Receiver) record. Mail is ONLY accepted by a MR if it comes from an address listed as an "MS" for the sending domain. Done. It's just a hassle. We'd have a period of two years where there is a transition, and it just hasn't gotten that bad yet.

    --
    RandomAndInteresting.comdefending the world from stupidity since 1979
  10. email problem? by kasper37 · · Score: 5, Insightful

    Your problem is not with email, it's with your administrator. If they can't give you an answer as to why it's happening then you need to find someone else because they don't know what they're doing. If you are outsourcing your email (ie someone not in your company is controlling the box) then the company better be able to give you a straight answer. I deal with servers that deliver mail in the tens of thousands a day, and if only 1/1000 were going through slowly (let alone not at all!) there would be major flak to be had.

  11. In other news... by taped2thedesk · · Score: 5, Funny
    Has the inevitable finally happened? After years of dismissing as alarmist all the commentary about how road salt and poor engineering will eventually render cars useless, is it actually happening to us?

    I don't know about you, but for the past three days, I haven't been able to get my car to start. The engine won't turn over, and oil is leaking from somewhere under the hood.

    I've resorted to taking the bus to work every morning. In extreme cases I've even had to walk! Is it only a matter of time before we all resort to telecommuting? (And if so, what are we going to do with all of those gas stations?)

  12. Yeah, I agree. by torpor · · Score: 5, Interesting

    Oh no, my e-mail is broken, maybe its The Beginning Of The End, fear, fear, fear!

    Umm... I've been using e-mail for 20 years, and I plan on using e-mail for another 20 years. Every single time I've had a problem with e-mail, I've fixed it.

    IF you're getting too much spam, change your e-mail address. Its as simple as that. Yes, it really is that simple. If you "can't" do this because too many people have your 'old' address, well then its not e-mail thats broken, its your management of it ...

    Really, I consider the reaction and subsequent 'conclusion that e-mail is going away' to be utterly ludicrous, and I truly question the motives of anyone who adopts that point of view.

    Technology doesn't die; only mans desire to reliably, standardly sustain it goes away ...

    --
    ; -- the corruption of government starts with its secrets. a truly free people keep no secrets. --
  13. Always call if emails are important by ColaMan · · Score: 4, Insightful

    In extreme cases we have even reverted to using a telephone handset to ensure that clients have received everything that was sent.

    Ok, email basics here.

    Emails are a queued store-and-forward system. Even with the advent of Pretty-Much-High-Speed-To-Everywhere Internet, it can still sometimes take *days* to get an email to it's recipient and there's still no "problem" as such - it's just overloaded queues, a slow link, or a connectivity issue. Email was designed to try, try, again, so in most cases it will get *enevtually* through. In the cases it cannot, you'll either get a fairly instant reply (eg "no such user") or you'll get "soft" warnings after a few hours and a hard error a few days later.

    If your emails are important , or contain stuff that must be acted on in a certain timeframe, do not rely on it magically appearing in their inbox 3 seconds after you send that 2 meg attachment. Always contact them via some other channel and confirm delivery.

    --

    You are in a twisty maze of processor lines, all alike.
    There is a lot of hype here.
  14. here you go: by RMH101 · · Score: 4, Interesting

    * because you're on a DNSBL. your upstream probably is RFC-ignorant
    * because of all those frigging trojans that zipped up attachments of infectious exes. also, it stops people mailing things in password-protected zip files.
    * because it's not instant messenger. your email systems could probably do with tweaking, as well
    * because they're FREE, FFS
    * because people are either idiots or want to attempt to get around spam filters.

    that wasn't so hard.