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UPS - Your Computer Repair Depot?

Posted by timothy on from the contrary-incentives dept.

dcsmith writes "UPS and Toshiba are entering into an agreement to have UPS provide warranty service on Toshiba laptops. Might not be as weird as it sounds -- they claim that the bulk of the effort in a computer repair is moving the computer and the necessary parts together. The actual repair itself is often trivial. I'm not sure I'm onboard 100%, but if its a faulty display or a bad CD drive, this might actually work ..."

2 of 310 comments (clear)

  1. Re:As a former UPS Employee... by brianosaurus · · Score: 4, Insightful

    Maybe Toshiba entered the deal so fewer of their laptops get "mishandled". If UPS is responsible for repairs, maybe they'd tell their employees to be careful with the Toshiba/UPS warranty boxes.

    It would still be "Open Season" on the Dells, but denting a Toshiba could get you fired...

    --
    blog
  2. And How Is This UPS' Fault? by eric777 · · Score: 4, Insightful
    You were expecting a super-critical package that needed to be kept in deep-freeze.

    It was Friday afternoon around quitting time, and it hadn't arrived.

    So you went home.

    So UPS showed up, and left the package (perhaps ignoring the 'signature required' - you don't say so, but perhaps).

    What were they supposed to do? Bring it back to their special freezer for people who don't stick around to make sure $20K packages are properly handled?

    And what about insurance, anyway? Had you not heard that packages don't *always* arrive on time and intact?

    Sheesh.