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Best Buy Says Customers Not Always Right
linuxwrangler writes "Best Buy is one of the retailers that has now decided that the customer is not always right. Best Buy consultant Larry Selden has identified "demon customers" like those who file for a rebate then return the item. OK, I get that one (hey Best Buy: dump those customer-despised rebates and you won't have that problem...). Other categories like customers who only buy during sales are more interesting. Best Buy declined comment on how they are dealing with those customers. Some stores have actually "fired" customers. Welcome to the end result of all that customer information data mining."
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The taxi driver tried to rip me off, which reminded me of a similar experience I had in a third world country (Well the driver WAS from a third world country), but I'm not sure that this is the kind of experience vistors to the US should be getting\
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what _is_ it with racist aussie assholes anyway ?
Then don't sell anything at/below cost, or on clearance, you dumbass. If you keep everything at the same price all the time, these people won't ever bother you again.
What are you anyway, a Best Buy manager? You sound like a total ass.
************Warning, Rant************
You're an Asshole. Spend a little time in a customer service job, they suck. The worst part is dealing with people such as yourself.
It's there job to bug you over stuff like that. It's what they're there for. If they don't do it, it looks like they're not working, and they get chewed out by their managment. Do you think they like talking to you? Don't you think they'd rather spend their time hanging out and reading magazines?
And seriously, what the hell would have complaining to the management accomplished? The employee gets yelled at, and that's about it. They're not gonna stop buggin' people (otherwise, they look like they're not working agian...). Hell, the company training probably tells them they have to. You've wasted you're time, the manager's time, and the employee's time; and you've screwed up some poor wage slave's day. But I guess you feel a skosh better, so it all-fucking-right.
Still, I applaud you for at least going to a store where people don't bug you. Even so, mellow out man. Having worked in customer service, I see people all the time who enjoy getting pissed off at customer reps. It's the one and only time in their lives they get to act all big. Every other time they're totally ignored. Small minded people who dump problems others just for a little psychological pick me up are the lowest.
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Fucking whiner. You're the type of customer that all stores want to get rid of. Guess what, sometimes you don't get your way. Do you really think store managers should fire employees just because you say so? People like you make life suck, you whiny little pansy. On your way home today, step out in front of a bus! PS. I'm sure you'll keep going to Best Buy no matter what, because you like your cheap electronics as much as anybody. So stop complaining!
Congratulations for being a jackass.
No, really. How the fuck do you expect every last employee to know whether or not you've already been given the pitch before? You do realize they probably get their asses reamed for letting someone walk buy without giving the spiel?
Get over yourself. If you really only had to say "no thanks" to each of them you were flat out lying to the manager saying he had pushy employees.
If you can't see the value in jet powered ants you should turn in your nerd card. - Dunbal (464142)
if i ever see you, I'M GOING TO KICK YOUR ASS!
please post your home address
The problem is a broken sense customer ethics.
> There'd be nothing illegal about programming the store computer to ...It's only illegal descrimination when you're
> detect....
> manipulating prices or offers based on the so called "protected
> classes" mentioned in the laws.
Nice idea, and in a sane world it would work. Here on Planet Earth it wouldn't. Do I really have to spell this one out and get modded flamebait or troll for my efforts? I guess since you wrote that you probably are that green... so what the hell, it is only karma.
The problem is a damned if you do, damned if you don't thing. Certain stores in certain neighborhoods would have more of a problem with this sort of thing than those in other areas. And to be totally blunt, certain ethnic groups would be more of a problem than others. So if it were done purely on the basis of who is abusing the system it would LOOK racist and they would end up paying Jesse Jackson a couple of million to STFU.
The only way to avoid that would be to code each customer by race/gender/etc and carefully set quotas for each 'protected class'. But how long could they keep secret the fact they are 'racially profiling' their customers? Again, there goes a million or so to Jackson & the other professional Race Baiters.
Cheaper to just take it in the shorts once instead of twice.
Democrat delenda est
Great, and maybe the reason some of them returned the 10000 sheet copy jobs for the specks was due to the fact that they specifically require NO marks on the sheets otherwise the government agency they might be FILING them with disregards/trashes them and they have to repeat the process at THEIR expense...do the friggin job right
People do that online, too. My store has customers come in that say, "I can get this at $xx" online". Well, we don't do sales just to keep things simple, and our prices are always low as hell. We do have a few customers that point to loss leaders online from fly-by-night online companies, and if they bitch, I suggest that they buy that product there. Most of the time, they get screwed, and may even have the balls to come back whining to us. At that point, we don't really bother to help them. If price is the only thing that's important to them, then fuck them. We don't want them as customers. They can go buy their ultra-cheap shit online, and deal with the problems when they don't get it/can't return it/it's expired, etc. I completely agree in firing customers.
We also have customers who will ask us to special order stuff repeatedly, then decide that they don't want that item. Well, fuck them. No more special orders for them. We've lost several customers that way, and it's improved our bottom line!
This coming from a dwarf tosser.
Clue: tipping is really not optional. While you may subscribe to the tightwad's notion that it is, rest assured that you are wrong.
In case you didn't know Aussies are generally regarded as vying for the lead in assholedom.... slightly edged out by the French. (Atleast the French tip.)
Perhaps you should ask yourself why you had more problems in one week than I have in a year. The common denominator in your experience is you.
And they say Americans have a false sense of entitlement. From your post sounds like we aren't the only ones....
PS Atkins is for fatties who rue the thought of jogging 20 minutes a day.
I am very small, utmostly microscopic.
. I wanted those people fired after having been treated that way, I d
This is why stores like best buy have adopted "Demon Customer" rules. Its people like you that think you should have a say in how the store is run. If you don't like the way the store is being run DONT SHOP THERE, dont think that you can bitch and get people fired. You admiting to this tempts me to believe that you were most likely at fault for your own problems.
Oz is a very different place to Europe or the US and I for one have found it to be one of the friendliest places going (possibly second to NZ).
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USA: home of the world's largest terrorist training camp.
Our image internationally has been damaged pretty bad as of late. My experience is in a country that is considered a close ally with the US. I can only imagine the treatment from a non-US-friendly country.
It seems that the management at Best Buy wants to turn the its stores into an Arab market and all its personnel into an army of hawkers. That would be a nice idea, if not for the fact that Arabs can do it with cetain grace and without annoying the heck out of the customers, while American clerks can't.
I wonder if such behaviour is commonplace in other chain stores.
Future Wiki -- If you don't think about the future, you cannot have one.
Wow, you're an asshole.
Complaining about getting a free subwoofer and going out of your way to show off your immaturity by making a scene? COOL DUDE! Rude prick. Acting like a bitch, especially when you're getting some FOR FREE, makes you an irate bitch, not an under-privileged consumer.
The kicker is you brag about spending 20000 on electronics, yet apparently don't know enough about them to know you shouldn't be shopping at Best Buy.
No, I don't work at Best Buy, I just hate rude assholes. I'll bet you talked to the store managers like they went out of their way to fuck you over, didn't you? And when they gave you your upgraded sub you probably harumphed out without saying "thanks." Good form!
Seriously, how does this shit get modded up?
One time, I was in dire need of a new hard drive and Best Buy seemed to be the only store open at the time. So I arrived at BB in my bitchin camaro, went into the store and went directly to the area that merchandised all the computer gear. As I walked thru the store I got the usual crap from the sales nazis. I knew exactly what I wanted so I had no need of their particular form of brain modification but these APE NOSED NIGGERS had no intention of letting that slide. I was picking out the drive I needed when one of these CHITLIN-SMELLING NIGGERS came by to assist me. I could tell he was there because he was smiling and his teeth were in plain sight. So he starts going off about the extended warranty, how good it is, WATERMELON AND FRIED CHICKEN or some other such shite. So I asked this guy why about the size of the buffer on this drive, the data transfer rate and why he had NEGRO-GREASE dripping on my shoes. Well he didnt like that so much was all like "pardon me?"
So I was all like "allow me to retort....you CHICKEN GRISTLE EATING NIGGER"
This is where it gets really nasty. The jerk gets all huffy and stops treating me like a customer and starts in on me as if I was a member of a rival NIGGER GANG.
Needless to say, I didnt want to get shanked by this obvious criminal so I got out of there in a hurry. Take this lesson to heart, stay out of BB because they hire criminals who will try to hurt you if you dont buy the more expensive model, the extended warranty or if you call them all a bunch of APE NOSED, SPEAR CHUCKING, PICKLE JUICE DRINKING, OREO COOKIE EATING, GREASY HAIRED NIGGERS!!
(go to Circuit City, they hire Asians who are good in math and stuff)
whoever modded this flamebait is an asshat...and apparently has no knowledge of legal filing guidlines....fucking typical /. morons