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Best Buy Says Customers Not Always Right
linuxwrangler writes "Best Buy is one of the retailers that has now decided that the customer is not always right. Best Buy consultant Larry Selden has identified "demon customers" like those who file for a rebate then return the item. OK, I get that one (hey Best Buy: dump those customer-despised rebates and you won't have that problem...). Other categories like customers who only buy during sales are more interesting. Best Buy declined comment on how they are dealing with those customers. Some stores have actually "fired" customers. Welcome to the end result of all that customer information data mining."
My case in point:
"This sign says 2 confections for 2 dollars!"
"It says 2 HERSHEY candies for 2 dollars."
"So?"
"Gobstoppers and popcorn don't count, and "almost" only counts in horse-shoes."
And then the customer will whine, and whine, and whine, and whine, and whine. My god, I've never heard so many adult-aged persons whine so much.
It's always something retarded they whine about too: they misunderstood the advertisement and want the deal anyway (yeah, right), or they know somone who used to work here and wants an employee discount, or they have a coupon ... that expired two years ago.
No, I don't need anger managment. I need a shotgun and some whiskey.
Wow. The most I've ever gotten is a date with one of the girls who works at the Earthlink kiosk.
You know you're a geek when you complain about getting a date instead of assistance with electronics.
Your "friends" sound like a bunch of assholes.
-1 Redundant: he already said they worked at BestBuy.
I was in Best Buy and the only cashier on duty was holding up the line trying to sell an extended warranty on a Playstation 2 to a person who did not speak English. As typical for idiots compensating for a language barrier, she chose to speak louder as her solution.
"YOU are going to PLAY LOTS"
?
"LOTS!"
"no. play stay shun"
"GAMES! MANY GAMES!"
"games. yes."
"You WILL BENEFIT from EXTENDED WARRANTY if not WORK"
"i work. now play."
The fellow was paying cash and trying to hand over the money. He thought he was being accused of something after a while. She called over an interpreter who had a year of high school spanish. He was unable to communicate with the man because he couldn't phrase the speech into anything but very poor Castillian Spanish which confused the fellow even further (foreign language legal terms > foreign language > Unkown language with terms and words that sound like native language).
They wouldn't take his money until he either agreed or refused the warranty. I started to complain to the cashier and call for the manager. The manager of course said the cashier was being completely proper and that she had to complete the warranty transaction with all customers and I should be considering the benefits of buying an extended warranty for my own purchases.
At that point I walked up to the fellow and said "Say This: No Warranty. No Warranty. No Warranty."
I then handed my $400 item to the cashier and walked out the door vowing never to voluntarily return to that exploitative wasteland again.
I used to work at the big yellow tag (oh gosh I hope they don't track me down and kill me for this). I only worked there for a few weeks while I waited for my interview for a real job. Anyway, one night while we were closing the store some of the employees were crowded around one of my coworkers in my dept. (computers of course). One of them turned to me and said, "This guy can juggle anything". Sure enough, he was juggling 2 Hard Drives and a spool of CDRs. He dropped one of the harddrives and said "Oops, they better buy the service plan on that one!" ... Everyone chuckled.
The idea is that they put stuff on sale virtually at cost to lure you into the store, and then you're supposed to be a good little consumer and buy a bunch of other crap at full price. The store would prefer not to do business with people who don't fall for this ploy.
They should contact the music industry. We clearly have a case of theft here. People are stealing!! Those stores make a living out of selling you stuff and you are depriving them of the income. No, they have a right to make a living out of you and you clearlycircumvent their method to make you pay. I think we need a law against it so people (thieves) can't just come in and buy stuff on sale without buying other things too. The industry must lose billions each year.
No, you know you're not a geek when you can get a date and need assistance with electronics!
"[Regarding the 'cloud,'] ownership was what made America different than Russia." -- Woz
Not Best Buy, but CompUSA.
I was having a computer repaired. The woman and her husband in front of me were arguing viciously with the manager that they should be able to buy a memory card that was on sale two days prior at the sale price.
She was in a wheelchair, she was vulgar, abusive, played the pity card, etc. Her husband was no better. They even lied that they had called in and the "manager" had told them they could. (note: she was talking to said manager)
The manager wouldn't budge.
I was amazed and amused at the gall these assholes exhibited and watched as the worked their way out of the store and through the parking lot. Making *very* sure everyone saw how upset the poor, crippled woman was.
Upshot. When they got back to their truck, the "crippled" woman got out of her wheelchair, picked it up, and TOSSED it into the truck .
I told the manager what I'd seen and all he could do was shake his head.
And people wonder why retailers come to despise some people.