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Odeon Orders Takedown Of Copycat Site

Tuxedo Jack writes "The Register reports that Odeon Cinemas, a British theater chain, has ordered a takedown of a copycat version of its site that was made by a disability activist. The original didn't work outside of IE on Windows and was in violation of the Disability Discrimination Act; the activist-recoded one worked on everything. Odeon has flip-flopped on the issue, too; they liked it when it was first up, and now they don't."

22 of 478 comments (clear)

  1. Wrong priorities here... by Anonymous Coward · · Score: 5, Insightful

    Seems like they'd be better off using this energy to make sure their site works on all browsers instead of coming down on someone who is doing a legitimate service...

    1. Re:Wrong priorities here... by josh3736 · · Score: 5, Insightful
      I wish they would use their energy to produce a site that is actually navigable.

      I spent no less than 60 seconds staring at the intro screen trying to figgure out how to get in to the damn site.

      I hate intro screens.

      When I finally realized that clicking the ad wasn't actually clicking an ad, I was presented with a just-as-mysterious layout on the homepage.

    2. Re:Wrong priorities here... by MatthewSomerville · · Score: 5, Informative

      I contacted them multiple times over the years, and only got rebuffs saying use IE, or even that they were working on a better version which never materialised. http://gorjuss.com/luvly/20030908-somerville.html has a nice interview with me, explaining quite a bit. I was not job hunting. :)

    3. Re:Wrong priorities here... by mriker · · Score: 5, Insightful
      Seems like if he were out to help, he should have responded with a tutorial detailing what is wrong with their site, and how to fix it.
      You're kidding, right?
      And if he were job hunting, the protocol is to create a copycat site in a password protected directory and email company bigwigs the site/password, while saying "look what your site could be!".
      Like he says on his site, Odeon has refused to do anything about it for 2 years, when they very easily could have. I get the distinct impression that they couldn't give a flying fuck. That they're more interested in hunting after someone trying to provide a positive service that Odeon is unwilling to provide is unfathomable.
    4. Re:Wrong priorities here... by Anonymous Coward · · Score: 5, Informative
      A few days ago I actually sent the Odeon an e-mail voicing my disgust at how difficult it is to use their web site on anything other than a specific version of Internet Explorer.

      This is what I sent:

      To whomever it may concern,

      I am writing this e-mail to Odeon Cinemas to bring to your attention my severe annoyance and incompatibilities with your website. As you indicate in your Behind the Scenes/About us page, the Odeon is the biggest cinema retailer in the UK.

      Why is it then, you have the poorest web site, not just in the entertainment arena but probably compared to most small businesses. It is unreliable, unfriendly and incompatible with any non Microsoft Internet Explorer browser. What about the rest of us who use Apple, Linux or any other non-microsoft browser?

      Your web site is appalling. It discriminates against a large number of users who do not use Internet Explorer. These people are ALSO your customers, because they are not using a Microsoft product shouldn't make any difference whatsoever. Would you only sell tickets to visually-able people at the desk if they couldn't see which films where on that evening? Would you refuse to deal with them because they were not part of the majority or the main stream? Your site discriminates against people with visual difficulties, which you may find more information about on the governments web sites concerning accessibility laws.

      What makes your failure even more spectacular is that you list British Telecom and Lateral as being your online partners. This certainly doesn't reflect well, as two companies who are supposed to be the market leaders are have collectively failed to provide you with a system which works for all people. This is a situation which is 100% attainable, yet you choose not to for whatever reason.

      I seriously suggest you get these issues fixed, as I am sure that the majority of the people who have frustrations with your web site will not be as vocal as I am.


      This is the reply I got:
      Thank you for your e-mail.

      Please accept my apologies for any lack of functionality you have encountered whilst
      using the ODEON Website. I can appreciate your frustration as an Internet user that
      you would like to use your browser of choice. However I'm sure you can appreciate from
      our point of view that we want to make our website as readily available to the general
      public as possible.

      As a result it made sense to invest heavily into our web site to ensure immediate functionality with the world's most popular and well used Web Browser "Microsoft Internet Explorer". A significant majority of the world's internet users
      have IE installed on their machine even if it is not their first choice of browser so the option to access the ODEON Website through this medium is always on offer to the customer.

      However I am happy to inform you that ODEON is investing time and
      effort into ensuring functionality across the many Web Browsers available to Internet Users, hopefully including Netscape Navigator and other Gecko based Web Browsers such as Opera and MoZilla.

      Best Wishes

      Nick
  2. And since Odeon couldn't take down the site... by Tezkah · · Score: 5, Funny

    ... a slashdotting will. :\

  3. Open and shut, IMO by SYFer · · Score: 5, Interesting

    I appreciate Somerville's (apparently) noble motivations and Odeon's non-compatibility is certainly a problem, but how can you argue with their logic?

    People are essentially misled into giving personal info and, since Somerville is using Odeon's marks, how could they think otherwise?

    Somerville is well-intentioned but completely in the wrong here. Corporations must act this way to protect themselves and I believe they're well within their rights here.

    Couldn't Somerville have found another way to provide the listings without the "cloning" approach? Maybe even a protest site that would drive Odeon to comply?

    And, instead of looking mean-spirited to those (most people) who not understand corporate liabilities, etc., couldn't Odeon have just gotten the damn thing done right on their own?

    Sheesh, what a lot of wasted angst on all sides.

    In some ways, this is similar those situations where unbidden third parties submit ideas or scripts or spec ads to large companies and get sore because the company won't even read them. But the company is just protecting itself from future lawsuits when, even though they come up with an idea themselves, a bunch of knuckle-heads pipe up with "hey. I gave them that idea!"

    --
    "...all the labours of the ages, all the devotion, all the inspiration, all the noonday brightness..." yada yada
    1. Re:Open and shut, IMO by SpyPlane · · Score: 5, Informative
      "People are essentially misled into giving personal info and, since Somerville is using Odeon's marks, how could they think otherwise?"

      How do you figure they were misled? Did you even read the emails? As Somerville noted in his email, the information that people submitted to his website was simply passed directly to Odeon's website. So if submitters thought their data was going to Odeon's site, they were correct. I don't see how they were misled.

      --
      "We need a fourth law of Robotics: Stop Fingering My Wife"
  4. So What...? by dan_sdot · · Score: 5, Insightful

    Why is this a big deal? I read the 2 emails from Odeon and the one sent to them, and I don't see why Odeon is being outragous in asking them to take down the site.
    Sure, their site should work in other browsers, but that is not the issue.
    The issue is that some guy is tricking people into submitting info to his site instead of the Odeon site like they think that they are. Maybe he collects the data before he sends it to Odeon, maybe he doesn't like he says. I don't know him, and thats not even the issue.
    I can very well understand why a company does not want someone they don't know collecting their customers information in their name. What if they guy ends up getting caught selling all these names to spammers one day? Then Odeon would really look stupid for not taking action against the guy.

    1. Re:So What...? by MatthewSomerville · · Score: 5, Informative

      I was in no way "tricking people" - it was clear my site was not the official site, stating such on every single page.

    2. Re:So What...? by MatthewSomerville · · Score: 5, Informative

      "This is what the odeon clone site did as well." - No. There is some confusion around here on this matter. When you submitted the registration form on my version (which is not a main bit of the site), the data did go to me; I then passed it straight through to the Odeon's site, not storing it in any way (yes, you only have my word for that; altruism, as someone said). The reason I could not just have a form submitting directly to Odeon's site is that then the user would get whatever inaccessible JS/HTML Odeon sent back on the form results page, which defeated the point; as it is, I parsed the results page and displayed it more accessibly.

  5. Bastards by Mr+Smidge · · Score: 5, Insightful

    Odeon might get less of a grilling for us if they had ever actually bothered to do something to make their site work correctly.

    Apparently it doesn't even work correctly in MSIE most of the time, and I found the copycat site particularly useful in finding out times of films. I'd normally then book via phone.

    A message to Odeon: Fix the site, and maybe then you might have some reason to complain. But so far, since the copycat site:
    * Allows more people to look up film times.
    * Makes it easier for people to do the above.
    * Does not detract potential revenue away from Odeon itself. .. I can't think what they're smoking.

    Probably a bigwig who has no clue of the situation made this decision..

  6. Re:The website... by mr.capaneus · · Score: 5, Interesting

    Dear God... What is wrong with creating a site with valid html? The web is slowly turning into a real cesspool. If a site is in Flash, I don't even bother.

  7. Pull out the data! by Eeeeegon · · Score: 5, Insightful

    Why couldn't they parse the info pages (via an HTML ripper or something), pull out the information they want, and post that on their own site? No cloned pages, but the data's the same. And of course, the new pages would work in all browsers.

  8. Depends on the disability by Rosco+P.+Coltrane · · Score: 5, Funny

    The original didn't work outside of IE on Windows and was in violation of the Disability Discrimination Act

    Well, I for one liked the original. I suffer from mental retardation you see, and as a result I only use and swear by Microsoft products. As a disabled person, I can testify that the original website worked perfectly.

    The new page on the other hand, which was aimed at open-minded people who used other, non-Microsoft browsers, was constantly reminding me of my disability and as such was totally discriminatory. And not just to me, but to all the disabled IT guys at Odeon also! I am so glad it's not accessible anymore, so I can go back to my comforting illusions.

    --
    "A door is what a dog is perpetually on the wrong side of" - Ogden Nash
  9. Slashdot by bdigit · · Score: 5, Insightful

    When will /. be getting a well needed HTML upgrade to XHTML 1.0 or 1.1? And have it fully validate?! I mean for crying out loud someone on alistapart.com did an article and rewrote slashdot as a completely standard website.. see the article and read more about it here

    Look at the savings in bandwidth he calculated out.

    "Most Slashdot visitors would have the CSS file cached, so we could ballpark the daily savings at ~10 GB bandwidth. A high volume of bandwidth from an ISP could be anywhere from $1 - $5 cost per GB of transfer, but let's calculate it at $1 per GB for an entire year. For this example, the total savings for Slashdot would be: $3650! All of that for just a couple of KB."

  10. Let's see the spelling NAZIs jump on this! by Thud457 · · Score: 5, Funny

    How Odeous!

    --

    the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

  11. Re:Welll by Pharmboy · · Score: 5, Insightful

    I agree that you can't just use someone elses work because you want to, but there is another issue I am concerned with, this Disability Discrimination Act and how it is a violation to have a web site that isn't accessible to everyone.

    I see the logic in making your site as accessible to everyone, and much logic in forcing certain buildings to be accessible to those with disabilities, particularly Government buildings. But this "Act" would seem to make it illegal to make a site that is all flash, or accessible to Opera only, etc. It seems that it is in the webmaster's best interest to allow the widest audience to use the site, but I don't see how it is any government business how a private company codes its website. Frankly, its no one's business if I want to code my own site to be inaccessible to anyone I want. Even Microsoft won't let you update Windows automatically without IE, which is their right.

    This is a theatre chain, they should have the right to design their website as they see fit. Going online to view movie listings falls far short of the what any government should regulate. Should we pass a law that requires all websites (blogs, family home pages, theatres, slashdot, etc) to have every bit of text, including the html source, as audio, to make the site accessible to blind people?

    --
    Tequila: It's not just for breakfast anymore!
  12. MOD PARENT DOWN by handelaar · · Score: 5, Informative

    ...since it's totally factually inaccurate.

    The UK has the Disability Discrimination Act 1995, which is *far* beefier than US legislation, and clearly does cover both web sites and private sector companies.

    It hasn't, however, been enforced in court yet. Perhaps the best revenge would be to correct that latter omission.

  13. Plenty of mud for everyone! by Saeed+al-Sahaf · · Score: 5, Insightful
    I agree that you can't just use someone elses work because you want to, but there is another issue I am concerned with, this Disability Discrimination Act and how it is a violation to have a web site that isn't accessible to everyone.

    Lots of people are spouting lots of FUD here. Of course the site should be assessable. But the Disabilities Act does not require anyone except government agencies and a few other select public service entities to have assessable web sites.

    And by the way, Slashdot and OSDN does not comply with the act either, so if there is going to be some mud slinging, by all means be fair about it!

    --
    "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
  14. Re:Odeon has a good point as far as customer conce by MatthewSomerville · · Score: 5, Informative

    Just in case someone makes an assumption from this post, you could never book tickets, therefore never submit credit card details, on my site.

  15. Re:Yes, but... by MatthewSomerville · · Score: 5, Informative
    "Does having a site only working in IE make it inaccessible to handicapped?"
    I wouldn't like to commit myself to saying always, but certainly in this case.
    "But since when was it a matter of law to have a shit website?"
    For websites providing a service to the public in the UK, since late 1999; for educational websites in the UK, since late 2002. DDA information