Annual Customer Support Rankings

An anonymous reader writes "Yahoo's Tech Tuesday is running PC Mag's annual survey of best and worst PC vendors' customer support. At the top of the list: Apple. At the bottom: Sony. Heard any good tech support horror stories lately?"

Comments

I don't get Sony

[CrackedButter]

They seem to be the innovator on the PC side of laptops yet from all accounts their machines are rubbish. Considering you pay for quality hardware (which is Sony) and you add this to the old saying "you get what you pay for" i'm surprised Sony has a bad rep.

dell's tech support rating is high because.....

[patrick.whitlock]

the call center is conviently located in the back of your local liquor/lottery/ciggarette store

Re:Poor support for Linux

[dasmegabyte]

Did the machine have Linux on it when you bought it?

No? They don't even SELL a laptop with Linux on it?

Then I'm not surprised they don't make special concessions for you. I wouldn't. Delivering a cross platform boot disk would require a more complicated installer than just a single MSI file...and for no economic benefit.

Get your Windows friend -- you know, the one you probably made fun of for not being smart and running Linux like you -- to copy the disk for you. And be thankful the industry hasn't fallen to DRM yet!