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Annual Customer Support Rankings
An anonymous reader writes "Yahoo's Tech Tuesday is running PC Mag's annual survey of best and worst PC vendors' customer support. At the top of the list: Apple. At the bottom: Sony. Heard any good tech support horror stories lately?"
Props to the parent. I have never met a Dell customer who was satisfied with their support. They are so good at reneging on a contract they should go into insurance sales. Incidentally, my dad just killed his Dell with a glass of wine. They wouldn't uphold thier support contract, so he got a sweet Toshiba P20 widescreen laptop. Thier warranty specifically covers against spill damage, and they actually live up to it :)
Apple's Phone support for consumer products is OK. They have their scripts they have to follow and having supported 150 laptops in a corp. environment I had to wrestle with them on more than one occasion trying to convince the schmo on the other end that I could NOT click on the such-and-such because my LCD really WAS dead. . . That said, their Xserve support is outstanding. I have owned 2 Xserves and an Xserve RAID and have gotten more than my money's worth with the AppleCare contracts from those high-end boxes. The techs TRUST you have done your due dilligence, that you are not a moron and know what they are talking about. They are not outsourced script-reading tech-support-monkeys and am I truly indebted to them for assistance on several occasions. It's nice to have "peers" answer the calls who know and use your same products, who understand you have a SERVER which can't just be restarted randomly in the middle of the day willy-nilly and actually resolve your issues post-haste. Thanks Apple.