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Annual Customer Support Rankings

Posted by michael on from the tier-2 dept.

An anonymous reader writes "Yahoo's Tech Tuesday is running PC Mag's annual survey of best and worst PC vendors' customer support. At the top of the list: Apple. At the bottom: Sony. Heard any good tech support horror stories lately?"

1 of 332 comments (clear)

  1. Your own worst enemy by Potor · · Score: 4, Insightful

    I find it vaguely disturbing that this man, who would tell us about support and who makes his living with his notebook, would not do automated back-ups.

    Although I know that this may not be an absolute statement, so many computer problems are not the fault of the vendor, and those that are, are often made worse by personal computing habits.

    It is so simple to do a nightly backup to a ftp server with only a batch file, a text file, and pkzip. I only dare mention this on /. on the off-chance that the article's writer is lurking nearby. It is advice he could use.

    cheers, potor