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Tech Support Levels Dropping

Posted by michael on from the you-want-fries-with-that? dept.

NeoPrime writes "USA Today is reporting on the growing concern of the language barrier, when it comes to tech support. It appears that each year it is becoming more compelling to companies to reconsider the use of overseas help desks. According to this story, based '[o]n a 10-point scale, the average level rated by desktop owners dropped from 7.0 in 2003 to 6.3 this year; notebooks fell from 7.2 to 6.1.'"

3 of 531 comments (clear)

  1. Your name please? by ejdmoo · · Score: 5, Funny

    "Frank"

    "OK, Frank, how do you spell that?"

    Gah!

  2. Re:Why use tech support? by Anonymous Coward · · Score: 5, Funny

    I'm guessing that the kind of people who read USA Today really *really* need manuals and tech support.

    And illustrations.

    And GUIs.

    And they probably love Clippy, too.

    "Ooh! Look! My little paperclip friend is back! Brandy, come look! Say 'hi', Clippy!"

    "Oh, cuuuuuuute!"

  3. Re:getting paid to call hell by qwijibo · · Score: 5, Funny

    Plumbing is just a different discipline. The goal of plumbing is to get the crap out of your building. You really don't care what happens once it gets out of your building. That's someone else's problem.

    IT is about bringing some crap into your building while keeping other crap out. Calculated crap management is what makes IT a science.