Slashdot Mirror
Municipal Online Services Wishlist?
RaisinBread asks: "I may have an opportunity in the future to work for a decent-sized city. As such, I will likely work there for a short time to see how I fit before taking the job. After speaking to the City Manager about possibilities, he wondered what ideas I might have for potential projects. I have my own ideas, however I'd like to poll Slashdot on the following issue: What is on your wishlist for services you wish your own city would offer online? What existing services do you like or dislike?"
At least 3 days before the meetings. Also committee agendas.
Online forms for bad street and traffic lights, sprinklers, etc with followup tracking.
"Eve of Destruction", it's not just for old hippies anymore...
There are many times a few things would be handy, especially for people new to town:
That's just stuff off the top of my head that I would like to see myself.
He who laughs last is stuck in a time dilation bubble.
How about an online service that pulls data from traffic sensors?
The Puget Sound area has great traffic info online through WSDOT.
If you're in the IT dept, you'll probably have to coordinate with other departments, but this is a really useful app.
It would be nice to be sent an e-reminder when the street cleaning day is, so that they don't keep towing my car. Plus contruction, street or area relevent to me, etc would be very nice... Like a community newsletter but in more convienient, relevant form, flitered for my personal location.
The ______ Agenda
Milwaukee was one of the first cities to embrace GIS with any seriousness, and it shows. Their Map Milwaukee interface is quite practical, and quite cool:
/instead of in person/ that would make it cheaper. Applications, questions, answers, information lookup, and all that.
http://www.milwaukee.gov/gis
The real question is, not what services can you provide over the web, but what services can you provide over the web
Consider looking inside the city's information systems. If my experience is any indicator, large decentralized organizations tend to be exceptionally bad at managing the flow of information amongst sub units.
For example, last year, a professor at Ohio State told me that every month he is expected to go over his phone bill (from a university owned provider), then transfer all of the long distance calls onto a separate set of forms. These forms get submitted to the department secretary and from there I don't know where they go. Presumably, they are eventually re-entered into some system by hand. I don't know if the story is true, and it's not something I have to do. However it is the kind of convoluted manual information change I have grown to expect.
So back to my original point... instead of trying to create new services for the public, focus on cleaning up the city's information systems. They are probably a mess and if you are going to build public service sites on top of them, then you should address problems in the foundation before you start.
Besides, people with stable government jobs love it when you make their work much easier.
If you are going to create new services for the public and you are a big city, my vote is for traffic & parking. Create a website you can check on to discover if your car has been towed, pay associated fees, get email reminders for street sweeping dates, etc.
That's just the publicly funded stuff, not counting free classifieds and job listings, home schooling, community access television (publically created, not just publically viewed) etc. We've got more stuff online than most cities I've seen even of a much larger and more affluent scale around the US. My hat's off to any city that has any of this; they're doing more good than they know.
1. public wifi.
Yes, it's not typically in a town's purvue [purview?], but a lot of small towns are doing it.
2. ALL PUBLIC DATA which is available by walking into city hall,
should be available on the web.
My town has web access to assessor's data, but not up-to-date;
yet I CAN get the latest data at an online terminal in city hall.
And last week I asked for a list of all addresses with demolition permits in the last three years. It's not on the web, but they were happy to make me wait three days and pay $26 for them to run one simple SQL query.
Finally, the complete public library catalog, WITHOUT needing a library card just to see the catalog.
As other posters have mentioned, the ability to report problems, e.g.: potholes, bad traffic signals, but also to request things like a stop sign at intersection X. This should be put into something akin to Bugzilla or RT and the actual follow-up and resolution kept open for review. Requests for new things should be added to council meetings agenda for review.
Any controversial zoning issues (e.g.: strip clubs, major retail development, polluting factories, etc.) be posted for public comment.
Ability to order municipal-specific supplies online (e.g.: lawn waste bags, dump passes, recycling bags).
Log of where all of those _freakin'_ sirens are going -- sometimes a local paper will print a log of emergency calls, but not always. Nicer to link into police/ambulance/fire systems.
Scheduling for public resources, e.g.: pavillion at a town park.
Town calendar featuring both private and public events, integrating the police ball with the memorial day parade with the local high schools homecoming game on one calendar.
Allow the entry of an arbitrary address and get back relevent informaiton, such as school district including which elementary school & bus schedule, tax records, building permits, sale records, neighborhood information -- including things like how much police/criminal activity is in the area, etc. Make it easy to like this with MLS (real estate listing) systems.
Registry of tradespeople (roofers, plumbers, sewer & drain, odd-jobs, etc.) detailing their certifications, licenses, insurance status, and providing a amazon.com-like rating system where you can post your good/bad experience with them.
You wanted ideas --there ya go.
"But actually trying to use m4 as a general-purpose langage would be deeply perverse" --ESR