Apple Replaces Some 15" PowerBook Displays

boredMDer writes "Apple up until now has been replacing G4 15" PowerBook displays on a case-by-case basis, but has now implemented a worldwide repair program to machines that exhibit these white spots. Affected machines are 867 MHz or 1 GHz TiBooks, and the 1 or 1.25 GHz 15" AlBooks. Serial numbers are QT331xxxxxx to QT339xxxxxx and V7334xxxxxx to V7345xxxxxx."

Comments

Wow. It took them this long.

[mewyn]

There has been a fix under warranty repqir for quite some time, but I find it very unbelievable and frustrating that it took them this long to publically announce the problem.

I have a 15" AlBook that suffered from this problem. Trust me, they lost money on mine. I went through 3 different PowerBooks, hoping to get one that didn't have the spots, no luck there.

Then the first time I tried to get the spots repaired, they did not have any screens in stock (even though they told me they were in stock), and I needed the machine for school (it is my only computer that has a physical console). A week later, two missed deadlines, and many angry phone calls (they had botched sending the unit back to me too).

I then sent it in over xmas break, and got it repaired (again there was a small hitch since it got scheduled to be sent to me on a Friday, and I was at work, and there was NO way I was about to leave my $2.6k PB sitting at a shipping deopt).

No further problems with the machine. I see a few faint weak pixels, but I never notice them while using the machine.

Begining to Wonder About Apple's QA

[TechnoPope]

Now, I understand that there will always be the possibility of defects in manufacturing. But I'm beginning to wonder if getting an Apple power book (in the next week) is such a smart idea. Beyond the whole Mac vs. PC flame-war, I'm now a bit worried about the QA on Apple's laptops. Major recalls on virtually all of the iBooks, and battery and screen issues with the 15" AlBooks. Can Apple still make the clams of superior quality hardware for its laptops when it seems to be having some major issues with their quality.

Or do they basically set up this kind of thing where if they see enough returns for the same problem, they just fix it for free and assume they gaffed? Or are they just trying to avoid another iBook Logic board-like PR disaster? If it's the former, then the decision to get an Apple is a no brainer. If it's the latter, then maybe I should really think about dropping 1800 on a Powerbook.