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How To Build And Maintain A Good FAQ

Posted by timothy on from the rare-art dept.

comforteagle writes "FAQs have been around since the beginning of the web & most of them still suck. Most of us who build FAQs rely on handcrafting them, but this really isn't necessary anymore. Sean Kerner has written The FAQs on FAQs as an introduction to getting up to speed fast with a FAQ, letting opensource software do the majority of the work, and allowing the author to concentrate on providing good answers. He shortly reviews a few apps, but settles on phpMyFAQ."

9 of 221 comments (clear)

  1. No one cares. by Anonymous Coward · · Score: -1, Offtopic

    Not even me.

  2. FAQ YOU! by Anonymous Coward · · Score: -1, Offtopic

    Get your FAQs straight!

  3. Re:Damnit by Anonymous Coward · · Score: -1, Offtopic

    You misspelled 'dammit'.

  4. This is what pisses me off by Donny+Smith · · Score: 0, Offtopic

    This is what pisses me off about the way the current computing works - it's been, what, 20 years that computing has been commoditized and we are still fscking around with things like these.

    And of course it's not only this (actually I'm very interested in this because I'm currently using announcement-type postings and a PHP-based forum software instead of dedicated FAQ pages).
    What has been annoying me since 1992 is that back then I used to screw around with Windows 3.1 config files (remember WinSock/dial-up?) and today's software is not much different - yeah, we have Apt and Yum, but even so I still have to "vi /etc/somefile.conf" at least once a day.

    So I ask: what is going on? And I answer: something is very wrong!
    Will we ever move to the next level?
    Will we ever have self-documenting software?

    And look at these geniuses - http://www.phpmyfaq.de/ - they have no link to their own FAQ on their front page.. :-)

    1. Re:This is what pisses me off by Anonymous Coward · · Score: -1, Offtopic

      "we are still fscking around with things like these."

      I think you mean "we are still faqing around with things like these>"

  5. Should I ... by BasilBibi · · Score: -1, Offtopic

    FAQ my orgasm?

  6. GMail Invite by l8f57 · · Score: -1, Offtopic

    http://gmail.google.com/gmail/a-721a023b3d-155ee99 5b7-1d5e045f37

  7. gmail invites (6) by Anonymous Coward · · Score: -1, Offtopic

    https://gmail.google.com/gmail/a-b0ab39f1a8-517235 8b19-6f45f145ca
    https://gmail.google.com/gmail/a-b0ab39f1a8-13556c 0563-18969179a8
    https://gmail.google.com/gmail/a-b0ab39f1a8-bc9b11 50e2-0bef3ba2a4
    https://gmail.google.com/gmail/a-b0ab39f1a8-d6f302 cd83-e0644e7ef5
    https://gmail.google.com/gmail/a-b0ab39f1a8-62e3c6 9d32-22621daaff
    https://gmail.google.com/gmail/a-b0ab39f1a8-6c3f07 c84e-b9e70ce4cd

    1. Re:gmail invites (6) by Anonymous Coward · · Score: -1, Offtopic

      Thanks, bud. I always wanted a gmail account!