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Cingular-AT&T Wireless Merger Complete

bigmase521 writes "PRNNewsWire, Phonescoop.com, and this thread on Howardforums.com, are reporting that the Cingular/AT&T Wireless Merger is now complete. Cingular bought out AT&T Wireless for ~$41B to become the nations largest cellular provider. Details of the merger, and full press coverage, including the audio of this afternoon's conference call can be found here, and Cingular and AT&T customers can see what is/isn't changing for them at newcingular.com."

19 of 331 comments (clear)

  1. Should have happened sooner by BWJones · · Score: 2, Informative

    Its too bad this could not have taken place sooner. I dumped AT&T a few months ago due to very poor customer service and because AT&T had absurdly high rates for international calling when I travel (calls from New Zealand to the US were something like $8.00/minute with AT&T) I went with T-Mobile at the time and have been for the most part satisfied, although coverage in remote areas of the American West is weak due to a less well developed GSM network. After reading an article in the Wall St. Journal (not linked because its a subscription article) this morning, it turns out however, even if I had remained with AT&T nee Cingular I would have had to deal with the same coverage issues because Cingular will move their customers from TDMA phones to GSM phones.

    So, just like when the TDMA markets were rolling out some years ago, it took a couple years to expand them to remote areas. I suspect fairly uniform GSM coverage throughout remote areas in the near future. Perhaps if Cingular provides better service and lower rates, they might win myself and many others back.

    --
    Visit Jonesblog and say hello.
    1. Re:Should have happened sooner by ForestGrump · · Score: 2, Informative

      aah, phone unlocking.

      Greatest thing ever, IMHO. I'm both a Cingular and ATT customer at the moment. (long story short)
      I have 3 differnt phones (and rotate like girls rotate through shoes). All my phones are unlocked so it doesn't matter if I pop my cingular SIM into the ATT phone.

      Going international? Not a problem with calls (prepaid sim as the parent said).

      So, how to unlock?

      Firstly, IS IT ILLEGAL? I don't think so. Technically, even if "free", you paid for the phone when you signed the contract. I'm locked in for the 12-24+ months with ATT/Cingular. The phone locking scheme is to prevent me from using my Cingular branded Motorola V400 with ATT- and ATT hopes I'll buy a V600 instead (but no, i'm paying 7 bucks tax for the "free" phone.
      This article from oreillynet.com says its not too

      I've only unlocked Nokia phones so far. So, if its nokia, download from cnet here.

      insatall, find imei by punching in #*06#. Put that IMEI into the code generator. Turn off phone, take out sim card. Turn on phone again. Now, you need to punch in the unlock code generated from the program. DO NOT SCREW UP THE UNLOCK CODE! I WILL NOT BE RESPONSIBLE IF YOU PERMANENTLY LOCK YOUR PHONE. IF YOUR AFRAID YOU MIGHT SCREW IT UP, THEN DON'T EVEN TRY.

      moving on. Once your phone is unlocked, it can be used with ANY carrier. That's right. ANY carrier. To prove my point, I have ATT on my Cingular branded V400 and a Cingular Sim on my ATT branded Nokia.

      Happy unlocking!
      Grump

      --
      Is it true that more people vote for the winner of American Idol, than vote for the president? -Ali G.
    2. Re:Should have happened sooner by rwoodford · · Score: 2, Informative

      Kits are available on eBay to do this to most any phone. I unlocked/unbranded my Ericsson T616 and T68i this way ... all for a grand total of $15. The best part is that I was able to update the firmware in each phone to it's latest revision. This drastically improved the signal reception of my T616.

    3. Re:Should have happened sooner by Firehawke · · Score: 2, Informative

      I actually used to work for the AT&T wireless division. Sadly, the stores are an entirely seperate division of the company from the rest of the wireless-- it was, as of the time I was there, fairly standard routine to have a phone taken to an AT&T store for a basic reprogramming if required. Unfortunately, that doesn't mean that the stores knew how to do it. Some did, some didn't.

      Personally, if I'd determined that the call was going to take longer than the three minute limit (AT&T talk time policies are a complete and utter bitch.. I routinely got chewed out for taking a little more time on my calls and making sure the job got done right) then I would have immediately looked into the new phone angle. I'm really surprised they didn't get it done sooner, though. How long ago did all of this happen? When I left (four years ago), they still had a very lenient credit policy when it came to crediting someone's account.

      However.. you are right about the lottery thing. Some of my most vivid memories of that job was hearing some of the stuff the guy in the cube in front of me got away with. He had numerous reprimands in his file, but when I left they still hadn't fired him. Not to say they all were that bad-- many of my teammates were really good, but there were just that few that made things worse across the board.

  2. Network wierdness by CptChipJew · · Score: 3, Informative

    I have AT&T, and the area I live in (Los Angeles County) has lots of Cingular zones. Whenever my phone in on a Cingular network, I have to dial the area code of people I am trying to reach who are in the same area code as me. If you try to just dial the number without the area code, Cingular says it cant connect.

    This just happened to me again today, so this merger may be complete business-wise, but there are still bugs to work out of the network.

    --
    Vonal Declosion
    1. Re:Network wierdness by JerkBoB · · Score: 2, Informative

      I have to dial the area code of people I am trying to reach who are in the same area code as me.

      Get used to it. Lots of carriers in metro areas are moving to 10-digit dialing. Boston's been that way for years, and I know other big(ish) cities are doing the same thing. Now it's weird for me to see a 7-digit number, because I've gotten so used to the extra three digits.

      --
      A host is a host from coast to coast...
      Unless it's down, or slow, or fails to POST!
    2. Re:Network wierdness by Anonymous Coward · · Score: 1, Informative

      The problem arises when you leave your area code, and your phonebook is full of 7-digit numbers. Let's say you live in north MS, which has area code 662, and you travel to central MS (601). When you were in your home area, you saved all your local numbers as 7-digit numbers in your phonebook, so, when you'd dial them, the phone would dial 662-xxx-xxxx. Now, when you're in central MS, you dial the same number. Since you didn't specify an area code, the network assumes you're dialing 601-xxx-xxxx, and you get the wrong number.

      That's the problem with 7-digit dialing on a mobile device. I realize that many people here would be aware of this situation and not make a bonehead mistake like this, but, believe me, many people do. I get quite a few calls on my work phone from people trying to reach a doctor's office that happens to share my number, but with an area code south of me. These are people doing exactly what I described above.

  3. Re:Biggest in the... by FrYGuY101 · · Score: 2, Informative

    Nope.

    Vodafone.

    They're not in the US. About 6 billion people aren't either.

    (Note: I *AM* in the US. I use Sprint. Commence mocking!)

    --
    "If we let things terrify us, life will not be worth living."

    - Seneca
  4. Re:I WANT IN.. but the bluetooth!?! by Suffering+Bastard · · Score: 2, Informative

    I'm a Cingular subscriber and I recently bought a Sony Ericsson T637, which is bluetooth enabled. I can sync it with my Mac and my bluetooth headset with no problem, as well as connect to other bluetooth phones. I'm not sure how Verizon cripples bluetooth, but from all outward appearances, Cingular does not cripple it all.

    --
    "Molest me not with this pocket calculator stuff."
    - Deep Thought
  5. Re:Clarification Please by vm · · Score: 2, Informative

    AT&T Wireless split from AT&T Corp back in the summer of 2001.

  6. Re:Biggest in the... by Zero98aTm · · Score: 2, Informative

    Vodafone owns 44% of Verizon Wireless, so they are in the US. Sort of. In that half-assed sort of way.

  7. Re:Nothing's changin by Mr.+Fusion · · Score: 2, Informative
    It also mentions that Rollover minutes will be made available to current AT&T customers:
    • Plans are already underway to make Rollover Minutes available to you. Please check back on November 10, 2004 for an update. Our goal is to have this feature available to you by this holiday season.
  8. Re:What's Frustrating for Me by hatefulmofo · · Score: 2, Informative

    ATT Wireless was never much better a company anyway. They're both morally bankrupt companies. I work customer service for ATT Wireless, and for the last 6 months, ATTWS management have been saying nothing but 'renew every single contract you possibly can', customer service be damned.

  9. Guarded optimism by trudyscousin · · Score: 2, Informative

    Rollover minutes are a fair, humane feature. The equipment both Cingular and AT&T offered has always had that certain geek factor not provided by most other providers (though T-Mobile looks pretty good in that respect).

    The thing is, I've been at Verizon for over two years as a refugee from some truly horrible Cingular service. Specifically, I had terrible luck trying to find an optimal place to use my phone, a problem I haven't had at all with Verizon.

    I'd love to get a Sony/Ericsson Bluetooth phone, something that Verizon just doesn't offer (their Motorola phones' Bluetooth implementation seems to be gimpy). But without decent reception, well, it wouldn't be much of a user experience. I'm going to be watching what develops here closely. If Cingular gets its act back together with regards to reception, sure, I'll go back.

    --
    Those who can, do. Those who can't, write technology blogs.
    1. Re:Guarded optimism by WiseWeasel · · Score: 2, Informative

      Note that GSM networks (at least as far as AT&T Wireless is concerned, and now Cingular too apparently) have been dramatically improved this past year. I tried AT&T's GSM service a year and a half ago, and it was so unusable, I had to switch back to their TDMA service for halfway decent reception (and having to give up my sweet Sony-Ericsson phone). As my 1-year contract ended, I switched to AT&T's GSM service a month ago, with a sweet Sony-Ericsson T637 bluetooth phone, and the service now rocks, with excellent reception everywhere, and this phone kicks ass. I will definitely be staying with this GSM service for a long time. The service I get now is worlds better than the TDMA service I had, and the sound quality is unbelievably better. You might do yourself a favor and check out the GSM service again now, as they've really done a huge amount of work on improving their new networks over the past year.

      --
      "I like systems, their application excepted", George Sand (French)
  10. Re:I WANT IN.. but the bluetooth!?! by Shag · · Score: 2, Informative

    I'm now on my second Bluetooth phone from AT&T, and both have synced just fine with my Macs. I haven't tried using them in a Bluetooth-enabled car, but they're by no means limited to use with headsets, for example.

    This one's a Sony-Ericsson T616; its predecessor was a Nokia 3650, "world phone" but unfortunately AT&T "built out" their network in the rural areas around me using a different GSM frequency band than any of the ones supported by that tri-band phone. (It was 900/1800/1900MHz; they had 900MHz in town, but out of town deployed somewhere around 800-850Mhz. Wankers.)

    Here, Cingular is inheriting a pretty good network; FCC databases show that AT&T's tower count in this county is about double anyone else's. I think some of the others are trying to build out and catch up, so maybe in a few years I'll have other feasible options.

    --
    Village idiot in some extremely smart villages.
  11. Re:Can you say.... by bhtooefr · · Score: 2, Informative

    Cingular+AT&T
    Sprint
    Verizon
    Alltel (they DO have national coverage, anyway)
    T-Mobile
    US Cellular (I know they exist, but I think there are large areas where you can't buy their phones (where I live, for one). They still work, though - we looked at US Cellular when trying to find a good actual plan (we were on prepaid))
    Nextel
    Tracfone (does that count, though?)

    Virgin Mobile and Boost aren't listed - they are really Sprint and Nextel's prepaid services, and Boost is most definitely not nationwide.

  12. Re:Can anybody translate this for me? by Anonymous Coward · · Score: 2, Informative

    >why on earth do I need a new phone to change how they bill me?

    Because the billing is done now with four different billing systems, two of which they outsource completely.

    I happen to work at the company that currently does AT&T Wireless. We have an older legacy mainframe system where most of their billing is done, and a newer unix client/server system that they were in the middle of migrating to when this happened.

    The phones are on completely different networks now, and the billing system your service uses is solely determined by that. Until they consolidate their billing by either merging to one system (which takes years) or by enhancing each system to have identical billing features (which could take as long), the only way to get billed by a different system, and get the billing features you want, is to change networks. Some phones can be switched, some can't (you can't take a TDMA phone and switch it to GSM unless you want to be stuck with analog-only service). You may have to get an new phone to move from a AWS network to a Cingular one.

    >the PHONE doesn't bill me

    *sigh*

  13. Re:The legality of the service message... by Anonymous Coward · · Score: 1, Informative

    Cingular Wireless Office Of the President Stanley T. Sigman 5565 Glenridge Connector Atlanta GA 30349 404-236-6000 THIS WAS SOME HARD INFO FOR ME TO COME BY