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Xbox Users Too Impatient for Class Action

Posted by Zonk on from the website-with-a-message dept.

Danilo Campos writes "I got a little irritated when Microsoft wanted me to pony up $80 to repair my out-of-warranty Xbox for a hardware failure that is very, very well-known. Slashdot recently reported a class action aimed at solving this very problem. That will take too long and cost everyone too much. The only ones who'll be better off are the lawyers. I have instead organized a polite, respectful request by Xbox owners that Microsoft repair or replace any afflicted systems at their own expense. Join the call, won't you?"

5 of 55 comments (clear)

  1. hate to say it... by 0x20 · · Score: 1, Insightful

    maybe RTFWarranty next time?

    you know, tough luck and all, but you had every chance to know the extent and coverage of the warranty when you bought the thing. i've owned a lot of electronic stuff that failed not long after the warranties ran out, too. do i expect the manufacturers to pay for all the repairs? no.

    to top it off, $80 is really not an unreasonable amount of money to pay for a repair on a high-tech electronic device, regardless of the simplicity of the repair or how much the device costs new. you can expect to pay more than that to have a crappy VHS deck adjusted.

    no offense, but this all seems a little whiny to me.

    1. Re:hate to say it... by GrimSean · · Score: 3, Insightful
      $80 is really not an unreasonable amount of money to pay for a repair on a high-tech electronic device, regardless of the simplicity of the repair or how much the device costs new. you can expect to pay more than that to have a crappy VHS deck adjusted.

      Yeah, sounds unreasonable, but maybe you should RTFA - it's $80 American plus shipping. Have you ever picked up an XBOX? They're the heaviest console ever made, which means it costs more to ship the damn things. Microsoft needs to do something about this - Nintendo has authorized repair shops across the country (and they give a 1 year warranty on all new systems), and Sony will fix Playstations for $120 CAN, including shipping, which is expensive, but guarantees you a working system even if yours can't be fixed.

      --
      I don't need to be made to look evil. I can do that on my own. - Christopher Walken
  2. Why pay $80 by lordtenchi · · Score: 1, Insightful

    Why pay $80 when you can just return it to WalMart for free. All you have to do is buy a new XBox use a blow drier to remove the seal and put the old XBox in the box and return it.

  3. Microsoft is Reasonable by Tina+Russell · · Score: 2, Insightful

    A class-action suit is unreasonable, as Microsoft has quite a history listening to consumer demands.

    Also, the common swine has special, winged appendages to assist in aviation.

    (I'm not saying the polite request isn't a good idea; I'm just not saying it's worth taking the class-action suit off the table as the author advises.)

  4. Request Denied by Anonymous Coward · · Score: 1, Insightful

    They'll never do it...not until the court case is over. if they volutarily fix your dvd drive without charge before the case is over, it will be used in the case as an admission of guilt and they will loose the case. Keep dreaming.