Xbox Users Too Impatient for Class Action

Danilo Campos writes "I got a little irritated when Microsoft wanted me to pony up $80 to repair my out-of-warranty Xbox for a hardware failure that is very, very well-known. Slashdot recently reported a class action aimed at solving this very problem. That will take too long and cost everyone too much. The only ones who'll be better off are the lawyers. I have instead organized a polite, respectful request by Xbox owners that Microsoft repair or replace any afflicted systems at their own expense. Join the call, won't you?"

Comments

Re:hate to say it...

[GrimSean]

$80 is really not an unreasonable amount of money to pay for a repair on a high-tech electronic device, regardless of the simplicity of the repair or how much the device costs new. you can expect to pay more than that to have a crappy VHS deck adjusted.

Yeah, sounds unreasonable, but maybe you should RTFA - it's $80 American plus shipping. Have you ever picked up an XBOX? They're the heaviest console ever made, which means it costs more to ship the damn things. Microsoft needs to do something about this - Nintendo has authorized repair shops across the country (and they give a 1 year warranty on all new systems), and Sony will fix Playstations for $120 CAN, including shipping, which is expensive, but guarantees you a working system even if yours can't be fixed.

Microsoft is Reasonable

[Tina Russell]

A class-action suit is unreasonable, as Microsoft has quite a history listening to consumer demands.

Also, the common swine has special, winged appendages to assist in aviation.

(I'm not saying the polite request isn't a good idea; I'm just not saying it's worth taking the class-action suit off the table as the author advises.)