Nintendo Vows to Fix Any Dead DS Pixels

islandroots writes "In a statement issued soon after the problem came to light, Nintendo is offering to inspect and even fix the pixel problem at no cost as long as the machine is returned within the one-year warranty period. From the article: 'With a small number of Nintendo DS screens, one or two dots on the screen may appear to be 'stuck' on a particular color, such as white or red. This effect is caused when a particular pixel (the dots that make up the screen) is not working properly, even with the high quality standards set by LCD manufacturers. You will find this situation is common in many LCD devices, (PC monitors, televisions, cell phones, etc.)'"

Comments

Wow.

[Txiasaeia]

Most notebook manufacturers don't do this unless there are two full pixels stuck, and the DS costs what, a fifth of the price of a new notebook? That's customer service for you. The DS is looking more and more appetising...

Re:Wow.

[xenocide2]

Its not the price, but the fact that the LCD real estate is smaller. If there's one pixel broke on a laptop screen, you have to replace the whole thing to fix it. On the DS, you replace one of the screens, which are less likely to have faulty pixels to begin with. I'll find it interesting to see how this stacks up against the PSP, which has a larger single screen.

Re:not now :)

[specialJay]

I received my DS preordered from EBGames on Monday, and it arrived with one dead pixel. Before even hearing about their support policy, I called up Nintendo and was told that they would send another unit out to me immediately. When I receive the new unit, I am to return the defective one in the UPS return box provided, and ship it back to them. All this at no charge to me as long as they receive the defective one within 21 days.

In the meantime, I have been ignoring that problem pixel. =)