ERP/CMS for Small Business IT consultants

Serge asks: "In my IT-consultancy-network-engineer job, where I visit several small business customers, I've been looking for some software to extensively manage resources I have on our customers. Currently, the system sucks. We write reports in Microsoft Word, draw network schemes in Visio, export offers to PDF, and so on, and stack it all together on a nice Windows file server in a per customer directory structure. So much for the automation aspect of Information Technology. My ideal app would be accessible online and offline (I travel with my laptop), I would document a log on every network object I work on, I could pull a query on all those logs from one day to give a daily report to the customer, I could input my working hours to bill later on, it would be integrated with our helpdesk software and would manage each customer's to-do list. The sky is the obviously limit. So, what does Slashdot do to fully handle this information ERP issue?"

Comments

Close, but not quite - Note: Shameless Plug

[shadowxtc]

Check out www.beyourown.net. We've made a pretty complete CMS system, and though it's not free, it's really cheap (starts at $8/mo). It's built on a very powerful .NET API, which we've also created, and you could use to extend it for your needs. We'd also be happy to do that for you for a fee :).

It's a purely web-based solution right now, but we (or you) may create a Windows client in the future that can work offline and synchronize with the site via web services.