PalmOne Commits to Treo Fix

Kodi writes "After the brouhaha over the Treo 650's memory architecture resulting in less usable space, PalmOne has committed to upgrading the ROM to fix it. In the meantime they'll send Treo 650 owners free 128MB SD cards on request."

Comments

Wow - that's sounds like a good deal...

[ThogScully]

I haven't read the article, so if the summary is misleading, then I take back all these comments...

But I kinda wish now I was an earlier customer of these just to take advantage of this offer. They seemingly turned a customer service nightmare into a great spell of luck for early adopters... I wish more companies were like this.
-N

HUH?

[Run4yourlives]

At 6-7MB a song, it's most definatley an album.

Re:Palm is dead

[DuncMan]

This group doesn't hate MS as such; it hates bad businesses which harm the IT industry and users. For the last few years that's been Microsoft. Next year it could be Linus Torvalds. Who knows?

Anyhoo, palmOne and PalmSource are far from 'dead', though Microsoft's advertising might give that impression. Palm OS is still the most appropriate operating system for a PDA (sorry Linux), creating a versatile tool that happens to be a computer rather than a computer which happens to have PDA features.

More at http://www.zdnet.co.uk/talkback/?PROCESS=show&ID=2 0020611&AT=39147405-39024180t-30000029c .

What a refreshing change.. go PalmOne!

[nightfire-unique]

Wow. Now *that* is a company that wants your business. Litigious corporations apt to sue their customers to silence them in a similar situation, take note:

This is how you're supposed to do business!

Kudos to Palmone.

Re:What a refreshing change.. go PalmOne!

[TheRain]

Take this for what it's worth. I bought a used Treo 600 for $400 a while back. The speaker on it went dead which I learned is a common issue from reading around the web. I called palmone and they will do absolutely NOTHING for me unless I pay them $179 to fix it. That's a hugely inflated price for a speaker.

Granted, had I bought the phone from a retail outlet they'd have repaired it for free.

Re:What a refreshing change.. go PalmOne!

[CrackerJack9]

When was the last time you bought something used and it still had a full warranty? Just curious, because I can't think of any.

Also taken for what it's worth: I had a 600 that they replaced for free (and even shipped me a new one before sending the busted one back) and they even paid shipping for both ways. Granted, it was covered under warranty because I didn't buy it used from Jimbo's Pawn Shop down on 15th street.

Re:PHB

[Mr_Silver]

Who wants to bet that a "Dilbert" probably pointed out the problems with the new memory architecture, but was over-ruled by a PHB with no clue?

Who wants to bet that the PHB who over-ruled him had his hands tied behind his back because of the head of marketings commitment to the board and an already pre-paid advertising campaign which would have costs millions to pull at the last minute?

As much as it would pain Slashdot readership to know this, not all managers have no clue.

Re:Priceless:-)

[khrtt]

SD is more expensive than other types of flash memory.

I actually went to the trouble of getting the $15 price off pricewatch (no URL for you, figure it out for yourself). Surprizingly, 128MB SD, MMC and CF all start at $15, and 1GB sizes show only about 5% price difference. So, your information is outdated.

*ducks*

Than, again, my girlfriend got a 128MB SD card at RadioShack, two weeks ago, for $79.95. Good deal, if you ask me (for RadioShack).

*unducks*