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SteamWatch Offers Forum for Displeased Customers

Posted by Zonk on from the letting-off-a-little dept.

paniq writes "SteamWatch has opened a forum to discuss the pros and cons of Valves online distribution software Steam 'due to constant deletion of complaint threads in the official Steam forum', as the site states. Installation of Steam to play Valves newest cutting edge shooter Half-Life 2 is mandatory, but forum members criticize Valve for meager Support, violation of consumer rights and formulate alternative ideas for Steams implementation. A 'Steam Watch' news section covers articles and rants about Steam found on the net."

2 of 171 comments (clear)

  1. Re:Consumer rights... by squiggleslash · · Score: 4, Insightful
    If you read the link, you'll see that the complaint was that the goods had already been bought, and Valve was imposing new terms and conditions for continued usage of a critical part of the game to people who'd bought the game and agreed to fairer terms and conditions in the past.

    Seems sleazy to me. If I were in the same boat, I'd try to get my money back. I may be likely to be unsuccessful, but I can make it time consuming and thus expensive for Valve in the process.

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    You are not alone. This is not normal. None of this is normal.
  2. Re:Consumer rights... by Marc_Hawke · · Score: 4, Insightful

    Since when was a lawsuit the FIRST option? And what makes you think some 15 year old kid could file one?

    No, really, the first thing you do is express your complaints to the company. When the company starts silencing those complaints (terrible move there) you move to an outside channel. (Which is what this story is about.)

    Once you've gotten a critical mass of like-minded people, you use a class-action lawsuit if the company hasn't addressed your concerns yet.

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    --Welcome to the Realm of the Hawke--