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More Problems for the Treo 650

koreth writes "PalmOne's new Treo 650 smartphone is one of the season's most eagerly-anticipated gadgets. But it looks like they let it out of the gate too early. First there was the memory problem, which, to PalmOne's credit, they addressed quickly. That satisfied me and I bought one, only to find that while it's a great device in a lot of ways, as a phone it stinks. From the other end, it sounds like I'm inside a cardboard box, and lots of other people are complaining about the same thing. No word yet from PalmOne on this problem. Any other 650 owners having problems with their new units?"

8 of 215 comments (clear)

  1. And of course... by absurdist · · Score: 5, Informative

    ... when one actually READS TFA, one finds that a few people seem to be having this problem, and a great many more don't. And that it could be Sprint's crappy service in the first place.

  2. Just use an external mike. by RealProgrammer · · Score: 4, Informative

    Oops, until December 10 they're backordered

    I guess it's back to carrying a Treo and a real phone.

    (I know you can buy a nice third-party headset for cell phones. It's just a joke.)

    --
    sigs, as if you care.
  3. Re:Upgraded 600? by s.o.terica · · Score: 5, Informative
    One would think they'd take the good parts of the 600 (namely the radio/phone part) and merely add a higher resolution screen and other small improvements rather than seemingly designing it from the gound up again.
    Yes, you'd think. Apparently Palm traded in the 600's Sierra Wireless chipset/radio for a Qualcomm chipset/radio. No one would claim the Treo 600 had the best sound quality in the world, but it was completely passable, and it had fantastic reception. Boo, Palm.
  4. Default microphone setting to blame? by WIAKywbfatw · · Score: 5, Informative

    From the forum, posted by bael (post number 18 in the thread linked to):

    First call I made I was told that it sounded choppy like y'all are describing. I turned the volume down on the phone and that seemed to help.

    So, turn the mike down a bit and problem solved. By the way, this story summary is a joke. "From the other end, it sounds like I'm inside a cardboard box"? Would it really be that much of a stretch for the editors to edit this sentence (or add one of their own) to explain that the people at the other end are experiencing choppy reception because of a microphone issue?

    --

    "Accept that some days you are the pigeon, and some days you are the statue." - David Brent, Wernham Hogg
  5. No problems here. by tealwarrior · · Score: 5, Informative

    I've had my 650 for about 2 weeks (on Sprint) and haven't noticed this problems. I just asked my wife who probably accounts for 1/2 my cell phone time and she hasn't noticed anything in the quality of reception. In noisy environments like my car I use the ear piece (which I think is also the law in my state) so perhaps it's the mike on the phone in noisy environments but that doesn't seem unusual. The first problem was a non-issue for me when upgrading for me and SD cards are so cheap I doubt it ever will be.

    I really like the 650. The touch screen is much easier to navigate with my finger and nail than my 300 and the increaded resolution is really nice. Browsing is also fast and quite usabe. I don't bother with the palm version of slashdot since I can read the regular one just fine.

    There are a few minor interface issues like it takes a while to move to the dialing screen which sometimes makes me think that it didn't register the click and the call logs interface high-lights the last call dialed and the cancel button but the cancel button has focus (not the last number) so I often am sometimes confused when I hit enter and it doesn't call the last number. Nothing huge though just something to get used to.

    The only reason I see to wait is if you're still deciding whether to shell out $450 for a phone. For me it was worth it.

    --
    In theory, there is no difference between theory and practice, in practice there is.
  6. Comment removed by account_deleted · · Score: 5, Informative

    Comment removed based on user account deletion

  7. Re:My Treo by UID1000000 · · Score: 3, Informative

    This is because you are using the CDMA version of the 650.

    IMHO - Sprint and cdma service is not good in comparison to GSM and GPRS data services.

    --
    UID 1000000 is just around the corner.

  8. Treo 600 - 650 by Anonymous Coward · · Score: 3, Informative
    I was eager to upgrade from a Treo 600 to a Treo 650, because my 600 has been buggy as hell. Permanent orange pixels, daily crashes, dropped calls, you name it. So I bit for the Sprint/Treo Introductory offer that promised a free Bluetooth headset. I ordered two units at $599 (one for my SO). The shipment came, there was one unit in the box and a packing slip stating two had been shipped. I filled out the support web form (there is no PalmOne customer service phone number or email address) and I eventually spoke to a rep who said he would file a claim with Fedex for the missing phone. I tried, unsuccessfully, to explain to this idiot that there was only one phone in the box and the whipment was not damaged in any way. A few days later my CC was recredited for the price of two phones. So as of today (about two weeks later) I have one Treo 650, for which I have so far paid $0, no free Bluetooth headset, no second phone.


    Now for the review. The phone works great and there are no sound problems as reported. Palm has finally decided to address the problem of noncompatible Palm OS apps, of which there are apparently many. The installer quarantined some of my existing Palm OS apps including Eudora. After installing my Palm OS apps and syncing, many of the apps did not work (reset the unit). There is no way to tell which apps are breaking the OS, so one must delete apps willy-nilly in the hope of finding the correct ones. As of today I have managed to get Eudora to work, but not AvantGo or the included VersaMail. I have no problems whatsoever with the phone, nor with crashes or orange pixels. The unit shows 20M of 23M is used and I can't figure out why this is nor does the Delete/Info menu list any files that consume this much memory. But so far this has not been a problem. MIDI ringtones downloaded from the net render way better than they did on the 600. Ebooks (e.g. Gutenberg) can be more easily saved and read in MemoPad than before, although this still needs work. An alarm clock is now included. The camera now has 2x zoom and video recording (but try to send a video and you will get a prompt asking if you want to pay Sprint $5/mo for Video Email). Battery life is slightly worse than the 600, the keyboard stays lit longer. To sum up, PalmOne still needs to better address data corruption/incompatible app issues but they have made some progress. Thanks for the free unit!