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Given Up to Spyware?
Khuffie writes "Wired has an interesting article about how some people have given up to spyware, knowing that the software they're installing virtually takes over their internet connection. What's even more ironic is that they claim it's a necessary evil for free software, when things like the Google Toolbar virtually replace Gator, and there are many spyware-free P2P programs available."
I'll blame sites like Download.com that started this trend.
Download software foo from us, but it would come with Gator and a whole shitload of spyware. And then, everyone else started following suit.
I still remember times when spywares and trojans were hacker-only. Greedy corps brought it to the masses, and now it's become an accepted part of the "Internet experience."
Oh great so now these authors of these spyware programs are going to think that we don't actually mind about their takeover of our pc's.
Spyware makers hear us - we do NOT like your damned "software".
In the Slashdot moderating system, humourless based offenses are considered especially heinous.
What we need is a good hacking job on one of these companies. Every now and then we hear "Amazon.com/newegg.com/etc Hacked, millions of credit card numbers stolen". But Amazon.com has deals with Visa, Mastercard, etc. and they happily protect their customers. What would happen if a company like this was hacked, and tons of information was stolen? Maybe people would wise up to the fact that no, its not OK for these people to monitor your activities, even if "it's not like there's anything interesting or criminal in my e-mail.""
they just get a new computer. wtf is with that?
People are rationally ignorant. They don't have time to fiddle with something they don't understand. I had to fix my grandparents computer once, and when I tried to explain what I was doing they just said, "honey, we don't care."
As for people just getting new computers, at school I see far more students just put up with the spyware that debilitates their system. They'll bitch about it occasionally but they won't bother to do anything about it. Its amazing the threshold for bullshit some people put up with for computers.
OK, how many of you play the role of tech support for your ignorant friends and family members? I do it, and I hate it, as I'm sure many of you do also. So, here's what you do.
First, compile a list of good books for beginners to teach them about their computer. Many of the Dummies books are good places to start. Just get your list together.
Now, the next time that big support call comes...you know the one...the one where the computer is really hosed, take a copy of your list with you and present it to your ignorant user. Tell them that you're going to fix their computer for free one last time, and this is that time. If they want any more, and I mean any more support from you, they must get to work on your reading list the following day. Occasionally, you're going to check in with them and see what they've learned so far. If they stop educating themselves, the support stops, period. No more reformats, no more virus/spyware cleanups, no more help formatting a word processing document. Nothing.
If they look at you dumbfounded, put it to them this way. Most likely, their biggest investment is their home, followed by their car, followed by their computer. There's no good reason that they shouldn't spend some of their time learning how the thing works, especially since you're spending your valuable time fixing it for them. They don't ask you to come over and change their oil, clean their gutters, or unclog their sink, so there's no reason to expect someone to continually fix their computer.
If your plan works, you'll surely get some questions as the person starts to read, but at least they're starting to educate themselves. As for those who won't listen, a couple of trips to the local computer store, at $50 an hour, will sober them up.