The Analysis of Workflow Analysis?

ziploclogic asks: "Much of my days are taken up performing workflow analysis for courts. For the past few years I have worked for a company implementing their off-the-shelf Integrated Court Management system. While our products are among the best in the industry, I find it difficult to keep my analysis notes organized. The judicial process can vary greatly from state to state as well as from county to county. As to be expected, not one court has been a 100% match to our software. This leads to hours of spec writing for programming changes that must be derived from my notes. Keeping my information organized so that I can prepare said specifications and training plans prove to be a nightmare at times. I have tried one solution that seems to work well for my humble web design company where I send myself gMails with specific keywords in the subject line. This provides for sorting and [later] message retrieval. However, I can leave a court with notebooks [plural] full of workflow analysis notes that I have to decipher in the evenings. I would be interested to learn how others keep their analysis notes organized, especially when working with multiple clients and with multiple [individuals] departments within those clients. Thanks!"