eBay Begins A Change

ctwxman writes "If I hadn't double checked the routing, I wouldn't have believed the email I just received from ebay was real. After all, who is 'spoofed' more than ebay? But it looks like they're making some major structural changes in the way they deal with their customers. This includes, "giving our CS reps the flexibility and tools they need to really take care of you. So, to start, within the next 90 days, we'll shut down most of our automated email responses. Our users will get a "real" e-mail response to their questions - you'll hear from a human being who will try to help you with your problem or question right off the bat. We will only use auto responses to acknowledge receipt of spam or policy violation reports." Wow. However, don't read everything at its simplistic face value. When they say, "We also think the time has come to expand phone support," it's only for sellers. Still, this seems to be movement in the right direction. Now all they have to do is take a little more responsibility with fraud protection." The message is online; granted, this isn't the most exciting news ever, but it will end affecting a lot of people.

Comments

Good news

[wintaki]

Well, this is good news. It was certainly frustrating in the past dealing only with autoresponders. It will be good to be able to actually speak with someone, which is becoming more and more a problem with all these web-based businesses.

Re:Higher Ebay Costs = Higher Ebay Fees

[dj245]

Before you get all excited about having EBay offering all this great customer service, realize that it comes at a cost. A cost that will be passed on to you - the people that use EBay, both buyers and sellers.

Actually, they are reversing some earlier fee hikes. But I'm sure they will screw us over with Paypal.