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Microsoft Will Pay If Its Bugs Damage Your Data

Posted by Zonk on from the microsoft's-two-cents dept.

RMX writes "CNet is reporting on a new Microsoft policy where they will pay if their software damages your data . There's a pretty low limit on what they will cover and "it also applies even if Microsoft knew or should have known about the possibility of the damages" but at least it's nice that they're specifying exactly to what length they'll go to cover their customers. Is this the "support" from proprietary vendors that corporations like so much?"

3 of 330 comments (clear)

  1. Re:Anyone know WHY they are doing this? by Software · · Score: 5, Insightful

    Scam is a little harsh. They are doing this for the PR and FUD value, pure and simple. "Microsoft stands behind its products. We'll even pay you if we damage your data. Do you other vendors offer this?" Of course, this offer applies only to their spyware tool, but they'll still make the claim, and it will be true. Nobody will bother to make the claim (who wants to spend an hour filling out forms, etc. for $5 ?), and they'll use THAT as evidence of their software's reliability.

  2. Re:5 Bucks??? by bleckywelcky · · Score: 4, Insightful

    Seriously, calling Microsoft for $5 is the last thing on your mind after working on a project for a whole day and having Windows magically lose it. I was building a data parser for the raw outputs from a lab machine one time. The code was fairly simple and straight-forward, but it still took a day to build and ensure that it handled everything properly. After compiling at the end of the day, I went back to the source code to add a few more comments and it was gone. Just up and gone, no evidence of what had happened or anything. This was on my own personal computer that no one else uses, so no one else had messed with it. Immediately after it disapppeared I used some recovery tools, assuming a program had deleted it somehow. But nothing, not a single trace. It really baffled me for a while and I never did find it or figure out what had happened.

  3. Microsoft Will Pay If Its Bugs Damage Your Data by frovingslosh · · Score: 5, Insightful

    Rather than Microsoft Will Pay If Its Bugs Damage Your Data, the headline should have read Microsoft Says Your Data Is Only Worth $5 .

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