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Recovering Domains from Negligent Registrars?

Mousit asks: "I am curious on how fellow Slashdot readers have dealt with negligent and unresponsive registrars. For a few years or so now, I've been using Jump Domain as my registrar for the domains I own and maintain. This was originally by choice, but for the last year or two it has been by force. I lost a domain to them early last year when I attempted to renew it and the automated process failed, putting it into a 'pending' status in wait for 'manual intervention' as the message told me. This intervention never happened, support tickets about it were never answered, and on top of it my money was never refunded. The domain simply lapsed, expired, and nothing was done about it. Have others experienced similar problems with Jump Domain or any other registrar, and what did they do to recover their domains? Is it even possible? Short of getting a lawyer, the options seem rather slim when a registrar decides to simply ignore you and eat your domains (and your money)." "Attempts to transfer my domains to other registrars failed for nebulous reasons which were always attributed to Jump Domain's fault and never satisfactorily explained, at least for the .com domains. Since I can't get JD to answer their support tickets, I have never been able to obtain the EPP codes needed for transfering .org domains. I am effectively trapped in Jump Domain's service, and I am losing domains one by one. The story is currently in repetition, with two more domains now stuck in "pending" status. Support tickets are again unanswered, and this time I even have a couple telephone numbers. One simply rings endlessly, while the other answers with a machine for Jump Domain Hosting support. My messages there have gone unanswered. One domain has already lapsed into expiration as of Saturday, the other will go this Thursday.

It's worth noting that Jump Domain used to be a reseller for TUCOWS, but they appear to have been dropped. They are now reselling for the sometimes infamous eNom instead. Considering even TUCOWS couldn't get a response out of JD during the previous lost domain episode, I'm not surprised they had to change. I have contacted eNom but was summarily told I need to deal with Jump Domain, and was given no further help from them."

4 of 430 comments (clear)

  1. Go...daddy by vvaduva · · Score: 0, Offtopic

    Sorry, but Godaddy has the best prices and service I could find. Their auto-renew works great and I never had any problems with them. And no...I don't own stock and my daddy doesn't work there...

  2. Re:The Three Point Plan by me+at+werk · · Score: 0, Offtopic

    Not if you have Leonard "J." Crabs on your side!

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    For context, click Parent.
  3. CSI: Mommy's Basement by stratjakt · · Score: 0, Offtopic

    But which Who song shall be the theme?

    I would think "Pictures of Lily", since it's about young boys masturbating.

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    I don't need no instructions to know how to rock!!!!
  4. Re:Ah, the games we play... by Douglas+Simmons · · Score: 0, Offtopic

    This is no longer relavent to the original question but I dumped her, partly because of trust issues, and that she made the threat pre-emptively made the move seem more palatable to me. I couldn't trust her not to make white (or worse) lies and well, she couldn't trust me with a domain name. Funny how the slashdot crowd presumes if someone has had a girlfriend at any point and the relationship ended that it was the guy who got dumped.