Slashdot Mirror
Windows Journalist Takes On Tiger
BRSQUIRRL writes "Paul Thurrott has posted a review of Mac OS X 'Tiger' on his SuperSite for Windows. He gives it a score of 4 out of 5. Interesting to get a Microsoft Windows journalist's take on Tiger, especially one as hardcore as Thurrott. In the article, he actually confesses that he has 'been a Mac fan [his] entire life.' Interesting, considering some of his criticism of Apple's work in the past."
Meh. I don't think this is the greatest analogy.
The best way to summarize my attitude about Apple (as an owner of almost 8 Macs now, starting with the LC) is "love the product, hate the company". Namely, service and support- which are the worst in the industry, and always have been. They're advanced machines, a great operating system. The company itself though, clearly does not subscribe to the "don't be evil" philosophy Google's PR department has been expousing.
My PB 1400 kept crashing while sleeping. I sent it in for repair to TEXAS, the only place you can get it repaired. Each time it came back, the HD was wiped, and on the second trip, they broke the 3rd party ethernet card's jack. On my third attempt to get it serviced, the Apple "customer relations" agent who was supposed to hear out my side of the story...started screaming at me.
My Powerbook Lombard had a screen clutch fail. Like many other Lombards, this causes the video screen cable to get chewed up. Before this, a thick white line suddenly appeared down one side. Apple wouldn't fix any of it.
My Powerbook 17" makes crackling and squealing noises with CPU activity. The hinges loosened up during the warranty period, and when I went into the apple store, the guy said "oh, well, ours in the store does it too." How does a retail demo unit's condition become acceptable...wait a sec, how does "ours fails the same way" suddenly not make it "normal" and not covered by warranty? Then I found out the little power plug on the A/C adapter, called a "duckbill", isn't covered by Apple. "We don't cover that part." "My warranty covers everything. It doesn't say, 'does not cover the power adapter'." "We DO NOT cover THAT PART. They break a lot." "On a three grand laptop you're going to tell me a $10 part isn't covered because it wasn't designed properly and breaks?" Then there was getting the little rubber feet replaced(those are covered, yay!)- I spent 20 minutes waiting for the guy to finish doing PAPERWORK to replace $2 in parts, and I had to initial and sign 5 different "invoices" and statements that I had -actually- received the service in question.
I had a friend who couldn't return her powerbook after 12 days because, despite clear proof on the Apple Store homepage, the customer service reps claimed shipping time was included in the 14 day evaluation period. Slimy. Needlessly so. Guess what? She hates Apple with a passion now, and tells everyone who will listen about how they're a bunch of crooks and liars. She's right.
Please help metamoderate.