Saving Lives with Design
valdean writes "Last year, the White House declassified an August 2001 intelligence brief entitled: 'Bin Ladin Determined to Strike in US.' Among other things, the brief mentions that Bin Ladin 'wanted to hijack a US aircraft.' So why was it ignored? Graphic designer Greg Storey thinks part of the reason is poor design. He set out to modify the format of the original document into a more legible one."
This was all over in the summer of '01. I think the problem was that the focus was on the Genoa summit, they thought the hit was going to be there, so then after nothing happened there was a lull. I remeber Drudge carrying this report on his big font banner in middle to late August for a few days.
MIHOP/LIHOP. They (neocons) made/wanted it to happen. The Bush regime needed a "catalysing event" to wage war and institute repressive measures in the name of "fighting terrorism". (think Pearl Harbor) It didn't take long for them to then conquer Iraq and establish their 14 military bases at a cost of $300 Billion. Now they are beating the war drums against Iran and threatening the judiciary. Why was it ignored indeed.
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The president's response at the time, to either style of report: "Oh, it's just some crazy named Bin Laden. As if terrorists could attack the USA."
Have you already forgotten the mindset of the US government before the tower-plane collisions?
That would make sense if this was the first they had ever heard of bin Ladin. By the time of this memo, he had been openly at war with the U.S. for over five years, and had been slaughtering people in ever-more spectacular attacks designed for maximum civilian damage for even longer. He had demonstrated his deadliness and determination to destroy American interests around the world; they goddamn better have taken a memo like this seriously. I don't give a shit what font it is in, this is an important memo. That they missed it -- and ignored the bin Laden threat completely during most of 2001 -- is not excusable.
It sounds like he's trying to one-up Edward Tufte, who had published a well-read report on the slide presentation that led to the Columbia Disaster. I guess we could use a few more such public analyses before people will begin to realize the reach of what falls under "Interface Design" and how critical it is our functioning in the complex system we've created.
THE INTERFACE IS THE INFORMATION. If you don't have an interface, you don't have any information. Period.
Incidentally, I can think of a few reasons not to implement some of the changes that Storey suggests:
- Bolded and highlighted text may draw the eye toward material that was incorrectly analyzed; or the burdern of analysis may fall upon the reader of that (original) memo.
- The threat level may not be something that is established, but rather something that is established through decisions that come from this document
Whether these kinds of metrics are appropriate in the case of the President is unknown to me. My main here is to illustrate that Storey's ideas, though thoughtful, are perhaps a bit sensational.
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-shpoffo
kNOw Research
Well, I remember when I started using internet, I wandered over to FBI web server and found there a web page simmilar to this. It was something like 1998 ... and yes, it did mention Bin Ladin in top ten most wanted people. I expect that a report delivered to White House having this name in, should ring a bell no matter what the rest of the report says.