HP Deletes Negative Corporate Blogger Comments

Thomas Hawk writes "HP has recently been making the rounds promoting their new company blogging efforts. Nora Denzel, HP's senior vice president and general manager of HP's Adaptive Enterprise and Software Global Business Unit has started a podcast and a number of new bloggers including David Gee, the head of worldwide marketing for HP's management software business, have also started company blogs. So imagine my surprise when I tried to legitimately leave a comment critical of HP at David Gee's HP blog and had my comment quickly erased and my HP passport (required to leave comments) revoked. Is it one-sided blogging to only let people say positive things about your company on your blog?" Update: 05/07 04:24 GMT by Z : Indeed, "Update: It would appear that David Gee has changed his mind and has reinstated my comment along with a comment from him saying he would pass the feedback along. A good first step. I've asked for an explanation as to why it was removed and hopefully will hear back soon."

Comments

change of heart?

[lecithin]

Sounds like they admitted what they did. Did it take a bunch of bad PR for them to have a change of heart?

"Earlier this week, an HP customer posted a comment about his experience upgrading a media center PC. His experience was not good and he let us know. We pulled the comment. This was a bad decision and we have reversed it."

From Hawks Blog

[Anonymous Coward]

Update: It would appear that David Gee has changed his mind and has reinstated my comment along with a comment from him saying he would pass the feedback along. A good first step. I've asked for an explanation as to why it was removed and hopefully will hear back soon.

How the situation went down

[me at werk]

In Customer Intimacy:

<May 5, 2005 2:26:43 PM PDT> thomashawk complained about the media center pc support

(Tom's post disappears, Tom writes a /. story rightly believing he was censored)

<May 6, 2005 4:14:43 PM PDT> D Gee responded and apologized for tom's bad experience

<May 6, 2005 4:41:33 PM PDT> thomashawk replied, saying: "Thanks for responding David. Can you explain why my initial comment was deleted and then reinstated? Thanks, Tom"

<May 6, 2005 6:23:53 PM PDT> D Gee informed him: "Tom - you can see my response in my entry "Taking it on the chin""

(Friday May 06, @07:24PM PDT, Slashdot post hits frontpage about HP censorship)

We had no effect on this. They changed their mind BEFORE they got publically shamed for it. Not that I'm agreeing with them removing the comment in the firstplace, but it's interesting.