HP Deletes Negative Corporate Blogger Comments

Thomas Hawk writes "HP has recently been making the rounds promoting their new company blogging efforts. Nora Denzel, HP's senior vice president and general manager of HP's Adaptive Enterprise and Software Global Business Unit has started a podcast and a number of new bloggers including David Gee, the head of worldwide marketing for HP's management software business, have also started company blogs. So imagine my surprise when I tried to legitimately leave a comment critical of HP at David Gee's HP blog and had my comment quickly erased and my HP passport (required to leave comments) revoked. Is it one-sided blogging to only let people say positive things about your company on your blog?" Update: 05/07 04:24 GMT by Z : Indeed, "Update: It would appear that David Gee has changed his mind and has reinstated my comment along with a comment from him saying he would pass the feedback along. A good first step. I've asked for an explanation as to why it was removed and hopefully will hear back soon."

Comments

hp already fixed it..

[hammeredpeon]

If you go look at the blog, they already put back one negative comment. Was it the posters?

Not all customers.

[anti-NAT]

Firstly let me say that I agree with all you've said, except the following. Note that I'm not endorsing what HP initially did, although I am endorsing their actions in putting the comment back.

Every consumer knows not everything will be perfect every time.

Unfortunately, there are consumers / customers that expect perfection every time, which I think is unrealistic, and commonly they're also the most vocal. Futher more, they're sometimes also the most stingy - they have "champagne tastes" on a "beer budget".

I've learnt through bad experience there are sometimes "customers" you don't want to have. Some customers want your cheapest priced product or service, and if you give it to them, then have the gall to complain that what they got wasn't the "top of the market". Spending time and effort then dealing with all the follow on "crap" disolves any profit that you derived from the initial sale. They'd have been better not to deal with in the first place.

Less experienced people tend to believe that in business, any customer is a good customer. However, it is better to remember that the only good customer to have is one that is actually a good customer - one that is willing to pay a fair price for what you are providing, and is willing to accept that you're not 100% perfect (just like they aren't), and is then willing to give you reasonable opportunities to rememdy an problems in an acceptable time frame.