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Consumers Union Wants You to Share Your Story

Posted by ryuzaki0 on from the tell-it-like-it-is dept.

dcgirl20006 writes "Consumers Union, publisher of Consumer Reports launched a new site to help consumers across the country who are dealing with phone bills, cell phone contracts, cable packages and Internet scams. Consumers experiencing problems are not alone. The site is searchable and consumers can find one that most closely matches the situation in which they are in. We don't have all the answers to every problem consumers may face, but some consumers have shared solutions and suggestions."

2 of 174 comments (clear)

  1. one bad report doesn't make a bad product / svc by farble1670 · · Score: 5, Interesting

    when i was looking to buy an MP3 player, i started researching my first choice, player A. to my dismay, i found tons of negative feedback about A. i then looked at B. tons of feedback about B. then C ... etc. every player i looked at had a lot of negative feedback. the point is, there are always some number of disgruntled customers. such online reporting cannot be used as an accurate guage of quality. if five people cry foul, you cannot say if it's 5 out of 10, or 5 out of a million.

  2. All Hype. What is the benefit? How does it help? by grolaw · · Score: 5, Interesting

    Has anybody actually read CR recently? Better still, who has compared the CR from the 1970's with the 2000's? The evaluations and the NEGATIVE reports have been supplanted by mostly happy-talk and non-substantive reviews of major manufacturers products.

    The on-line CR has even less to recommend itself. Now they are putting the public out-front to eat the defamation actions where the old CR would have done the research and published the dirt.

    I blame the CR board member Burnele Powell, a law professor and law school dean. Who better to blame than the lawyers?