Handling the General e-Mail in an Organization?

cheezycrust asks: "I'm part of a small organisation (four staff members, seven board members), and we get a lot of mail on our info@... email-address. Some of the questions are complex, and require input from several staff and/or board members. I'm looking for a way to track and handle these messages. It seems to be a combination of a bug tracking and a groupware system. It should be very simple to use, be platform-friendly (Windows, Mac, Pocket PC), and work on- and off-line (if I want to handle 50 messages on a train ride, this should be possible). I have a preference for free software, but the administration of the software itself should not take too much time. What solutions have you used in your organisation?"

Comments

Unreasonable requests...

[avalys]

Also, the submitter forgot to mention that this software should cure AIDS and establish world peace. While giving him a blowjob.

You need to rethink the question...

[Saeed al-Sahaf]

If you want any kind of response to a question here, you're going to have to somehow fit P2P, the RIAA, and some obscure Linux distro into it. If you can find some Richard Stallman quote that can be construed to be related, that would be good as well.