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Realistic Sysadmin Workload for a Company of 30?
An anonymous reader asks: "My company was recently sold to a new owner. Currently I am working as a programmer using a number of languages (Java, C, C#, PHP). I am the only maintainer/developer on a number of important code bases. The new owner wants to add 'Network Administration' to my list of responsibilities. We are moving locations and our infrastructure needs to be rebuilt from scratch. He claims that after being set up (something I am also responsible for) our company IT needs can be met using only 1% of my work week. Our user base will be 30 people, mostly programmers, with a minimum of non-techie staff. I am a professional programmer, but have no real sysadmin/network admin experience. His solution is 'We'll get you a book'. Learning new things is great but, I just want to be a programmer. I'm worried that this network admin responsibility will become my new full time job. Does this 1% statistic hold water?"
I mean, sure, once the network is set up, the infrastructure for 30 machines should be perfectly stable.
But then email stops working. Or someone gets spyware on their machine. Or a graphics card plays up. Or someone loses their printer settings. Or a mouse is playing up. Or someone can't get through to google.
As Sysadmin, whenever anything goes wrong you're the person they'll come to. If you're working purely with techies who can handle most problems themselves, then fine. But if there are _any_ non-technical people in your company then I'd estimate 25% of your time will be spent dealing with them.
However, your boss isn't going to listen to this. So what you do is find a free help-desk package (if you're using Windows then Liberum is pretty good) and get people to funnel all of their support calls through that. That way at the end of the month you can go to your boss and say "Look, this is the amount of work it takes to keep a network up and running. That's why I haven't got any programming done."
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If this is the case and you doing system adminstration for 30 people will only take 1% of your time, then the sysadmin work load / person is around 0.0003. This would mean that a company in a similar industry with a staff of 100,000 employees would only need a sysadmin crew of 30 people. When you think of it in those numbers, it immediately becomes apparent that the numbers are not even close.
From another angle, I would ask your boss why he has an admin, a marking/sales person, and/or an accounting person. The accounting work for a 30 person company has to be only a 1% work load for him. He can do all the administrative work in 1% of time. And there is absolutely no reason he can't take care of the sales and marketing items in another 1%. That's only 97% of time. What's he going to do with all that 97%?
As has been said before, there are real professionals who do systems administration. There are some people who can do reasonably well at sysadmin, network admin, network design, systems design, programming, etc. They are rather rare and they can't do all of them at the same time. For a company your size, it would probably make sense to get a person who specializes in sysadmin and can program a little bit (understands the code enough to be able to read and possible fix some stuff) and the two of you would work as backups to each other.
It's not clear whether you're expected to be the systems administrator, the network engineer, or the all-purpose all-singing all-dancing IT guy. Let's examine all three scenarios.
We'll suppose you work a 50 hour week. 1% of that is 30 minutes. In the "network engineer" circumstance, that's about enough time -- assuming that you have a very well designed and stable, simple network built on the most reliable hardware available, and you never change anything, just fix it. That won't happen, of course, because you've never done this before and therefore you won't get it exactly right the first time. I won't even mention that your boss is a cheapskate who won't be buying the most reliable hardware anyway. The first time you need to deal with your upstream ISP will chew up 30 minutes. If you ever need to buy replacement hardware, that will take a few weeks' time as well.
Now, as a systems administrator for 30 people, plus maybe five or six servers, you'll blow through your 30 minutes of allotted time every Monday before lunch. Someone needs a password changed. Someone else says "mail isn't working". The sales critter hands you a laptop and says "I spilled beer on it, can you get my files back?" Those are just the incidental time-users. When are you going to upgrade your antispam system? There's an intermittent problem with one of the file servers. Diagnosis may take more than half an hour.
Do I really have to say anything about being the defacto IT shop? No, I didn't think so.
Tell your boss that you want to keep track of your IT hours and be paid for everything over 45 minutes a week at the same rate he would pay an outside contractor. Since he's certain that you'll never go over 30 minutes, this is a great bet for him.
You should start looking for a new job with management that can make more realistic predictions about workloads. Meanwhile, explain to your boss that you heard that your coworker runs a network at home -- maybe he's a better choice?
Are you going to learn how to be a sysadmin and network admin on the clock? Reading a book won't be enough. You'll need plenty of time, especially if you want to effectively secure your hosts and your network. My guess is he's not willing to pay for your time, especially not while your projects stall in the meantime.
There are consultants that just do setups. If he wants it done right, but is too cheap to hire a full or part time guy for just the servers and network, he needs to look at this as the next-best solution. At least, if they screw up, they can be held responsible. And then, as needed, either you or someone else can make minor modifications as situations warrant. Do you want to get blamed if the book you got and the weekend of cramming wasn't thorough enough to stop a scriptkiddie from 0wning j00r cvs server and erasing it, or worse, a competitor rootkitting it and installing a backdoor so they can watch your progress, maybe change some data, a couple months down the road while you're too busy on a real project to track vulnerabilities and new attack types in the 24 minutes a week allotted to this? (less than 5 minutes a day... can you even get through your email that quickly?)
Oh, and I'd say, get your resume ready. If he starts having more unrealistic expectations of his staff, you should probably look to go elsewhere.
You might think that programmers are easy to cater for as a sysadmin but you probably couldn't be further from the truth; programmers and other tech-savvy people will install programs, change OS settings, (un)plug cables, change BIOS configurations or whatever they have access rights for (if not; they might try to hack the OS to get these rights). It's a lot easier to support people who just use their computers to read some mail.
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If you do buckle under and play it his way I can guarantee you within a year of moving to your new office he will be blaming you for "not reading the book" for every extra minute you spend doing sysadmin work-- Likewise, you'll be blaming him for pushing you away from programming your programming career by insisting you "get the job done right first" with your admin duties.
Take a stand if you wish, but most small businessmen operate on the principle "No-one is irreplacable" and that means you too. You'd be alot happier working for someone who understands different IT roles and understands what your personal carreer goals are.
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MOD PARENT UP! Very true, but a little too mild, in my opinion.
The job that is mentioned in the Slashdot story would take an already skilled person 50% to 100% of his time. That's because it is not serving regular users, it is serving programmers, who expect a lot more from their computers.
Computer administration is not just administration. There a many lengthy one-time projects, like finding better backup methods, or dealing with the latest vulnerability. Fixing and cleaning after a serious security breach can take a month, for example.
Anyone administering Windows computers must deal with the fact that there are people with huge amounts of money who want to exploit Microsoft's (deliberate) sloppiness. One list of major investors in spyware companies shows a total of over $139 million in venture capital. Remember, Microsoft makes more money if a user becomes tired of slowness and problems caused by spyware and buys a new computer, which is how most resolve such problems. If you administer Windows computers you have the richest man in the world and his rich think-alikes riding on your back.
It sounds like the old story. People with control over more money than brains buy a successful software company, figuring that they can extract more that ever before from the customers.
We already have enough information to predict that the company will go out of business. Because it is a reasonable assumption that the person who submitted the Slashdot story isn't the only one being abused, we know that the company has already begun dying; the abuse is killing the company right now. It may, however, be a slow death, sometimes old customers are reluctant to change to new software, and try to live with the new stupidity.
There is a reason why Dilbert is one of the most popular comics in the United States. The real bosses are actually worse than the pointy-haired bosses in the comic. The real PHB's abuse everyone, take more than their share of the money, and destroy the company, too.
The new owner of the company is wanting to test the limits to see how much he can abuse the Slashdot story writer. He is: 1) wildly out of touch, 2) ignorant, 3) self-destructive, 4) arrogant, 5) abusive, 6) seriously abusive, and 7) lacking in social skills.
What may happen is that not enough time will be spent on computer system administration, and the programmers will not be served. That's the self-destructive element.
Not to mention these fun possibilities: ...) and your boss who doesn't value the admin side gives you bad reviews on your performance evals.
You get behind on your programming projects because you're doing admin tasks (backups, patches, testing patches/backups, checking logs,
You become the scapegoat for everything related to system failure. Hardware fails, you didn't do your job. Software patch creates unexpected software failures (this happens more frequently if you use 3rd party tools in addition to MS products), and any other thing that might fall at your feet.
There are many more examples but if your boss/company doesn't value the job of sysadmin you're not going to get any points for the work you do. Especially since he thinks it's 1% of your time. What a crock of shit.
I handled it by just ignoring the dumbfuck boss and finding another job (which is working for myself so yet again I'm the programmer and sysadmin, at least I respect my own work!).
I have to agree on the "I just want to be a programmer" part, but perhaps with a different spin.
See, computer programming is different from system administration, just like being the CEO of a company is different from being the CFO, or being an engine rebuilder is different from being a transmisison rebuilder. Trouble is, most non-techies don't realize that, because they have no idea what techie people do.
So I suspect this person's new boss used to have a guy that did -everything-, and possibly did it well. That guy (or girl) worked long hours, was underpaid, and eventually got burned out and bailed. So this new boss probably thinks that all techies can do -everything-, and just assumes the previous person's poor attitude was responsible for their burnout/departure. This is an opportunity to teach the new boss that not all techie jobs are created equal, and not all skillsets transfer over.
On the other hand, saying "I only want to be a programmer" will be interpreted by his boss as "I am comfortable where I am and don't want to grow". This may be unfair, but that's how it will be viewed, and that's a bad thing.
Ideally, what this person might do is talk with the boss, and explain that programmers and system administrators have two very different skillsets, even though they have similar technical aptitudes, just like carpenters and electricians do. Explain that you'd love the opportunity to learn that new skillset, but it's going to take more than just leafing through a book, because keeping a network of 30 machines alive is a full-time job even for an experienced person.
Further, explain that it doesn't seem like a full-time job from the outside because the work comes in fits and spurts, where one day you might do very little, but the next you might have to work overnight to get things fixed, and most people outside of system administration have no idea those overnights are happening, because they're at home; all they see is an idle system admin sitting at a desk on the good days. Oh, and mention that you know all this from talking to a few system administrators that you know.
Finally, tell him that you will be happy to take it on, but it won't be practical unless the following conditions can be met:
1. You will have to take formal classes to learn how to do it right, at the company's expense and during paid work hours, so that you can do it efficiently and quickly when trouble arises;
2. When trouble arises, programming projects are going to be put on hold until the trouble is solved, and so programming deadlines will always need to slip by the number of hours or days it takes to solve the problem -- and those slipped deadlines are going to cost the company money;
3. Even when there is no obvious trouble, a certain amount of time must be put aside each day to do routine maintenance and take care of users' workstation issues, because jumping back and forth between administration and programming tasks will make any person in that role painfully inefficient;
4. There will be times that system administration tasks require late nights, overnights and weekend work, and it is only reasonable to be able to get comp time (or overtime, depending on if you're salaried or not) for those hours.
Will the boss like this? Probably not, but you're not saying "I won't do it" -- you're giving him/her an honest and intelligent assessment of the situation based on your own research into the problem, and you're giving him/her a plan under which you CAN take on the role. Of course, chances are the new boss will find the plan to be less than ideal, at which point you might suggest a part-time contractor system admin or whatnot.
And of course there's always the chance they will say "fine, go do it". If that happens, and they hold up their end of the bargain, then congratulations -- you've just gotten paid to learn a valuable and marketable new skill. On the other hand, if they don't hold up their end of the bargain (claiming you never talked about that, or "I misunderstood you -- well, just get it done for now and we'll worry about your hours later" and so forth), you have to acknowledge you're working for a sociopath, and you should leave.
Good luck to ya, buddy.