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Mobile Magazine's Notebook Tech Support Reviews

Posted by CmdrTaco on from the laptop-tech-support-is-agonizing dept.

antdude writes "Mobile Magazine tested companies' technical support for their notebooks/laptops. Each test had three calls to each of ten major notebook manufacturers (added three additional vendors since last year). Also, called three third-party providers of PC help. On the whole, what they found was a sea of ignorance -- and annoying fixation with pinning down our name, address, and serial numbers. Things haven't gotten any better since our 2004 test -- and most of the vendors we tested have actually gotten worse..."

2 of 151 comments (clear)

  1. The NEW Equation by sammykrupa · · Score: -1, Offtopic

    (More's Law)*-100000/Nerds

    --
    Dashboard Widgets
  2. Apple by Anonymous Coward · · Score: -1, Offtopic

    I can hear the fanboys building up to a shrillness not often heard this side of death.....