Tech Support Businesses on the Rise

prostoalex writes "People are relying on more technology that ever before, and tech support geek squads are on the rise, media reports. The USA Today article says Best Buy has hired 1,500 more technicians for its Geek Squad and CompUSA currently keeps its tech support ranks at 12,000. The article from Digital Connect magazine talks about Geeks On Call, a nationwide tech support franchise, which has more than 300 shops in 20 states. The USA Today article states the profit margins for the tech support teams generally run within 30%, while the Digital Connect magazine gives an estimate on prices charged to achieve the margins: "An initial diagnostics call, for example, could run $99. Cleanup jobs usually run one to two hours, and some franchisees say they charge between $149 and $165 for one hour and $265 to $275 for two hours.""

Comments

Re:3 hours of tech support = new computer

[ScentCone]

The total righteousness of your comment is, like, totally righteous. Just this morning I was sitting out in the woods with my laptop, and a bear tried to kill me. I was like, "WTF?" And then I was like, "u r the r0xx0r! That bear saw that I was like, about to open some luser corporate file attachment from The Man that could have totally sucked, and he was like, dude, I'll show you what happens when you are stoopid."

OMG that bear was like a totally 1334 h@xx0r ursine.