Slashdot Mirror
Indian Call Centre Worker Sells Customer Details
lxt writes "A British tabloid newspaper managed to buy the personal details of over 1000 bank customers from an off-shore call centre based in Delhi. An IT worker at the call centre handed over details at £4.25 per customer, as well as credit card numbers and account passwords. He claimed could sell over 200,000 account details every month. The British police force has passed on details to Interpol and the Indian authorities, in an attempt to prosecute the individual. The BBC is also covering the story."
Nah, it mostly happens in places like India and China, since the grunts on the ground feel far enough removed from potential backlash that they can sneer and act with impunity.
Over in the first world, we know exactly what response our employers will have to such fraud and corruption, and it involves fines and imprisonment.
Its just a question of accountability, actual and perceived.
What he can't kill, he has sex on. Trent.
Title says it all... Outsourcing sucks, and it doesn't surprise me that these same people, who can't speak English, and who don't really care about good customer service, are also thieves.
Why we outsource our personal information to countries where the anti-American sentiment is extremely high is beyond me.
I'd really love to see a comparison on how often illegal activities such as this happen, and how much money is lost due to poor customer assistance, vs. the savings offered by outsourcing.