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Failure Rate of PC Manufacturers?

Posted by Cliff on from the stuff-that-would-be-nice-to-know dept.

The ever-popular Anonymous Coward asks: "Hello. We are conducting a write-up for our clients, however we cannot seem to locate any published failure rate of PC manufacturers. Google does bring up past PC Magazine articles - but nothing recent. Does Slashdot know of a way to find this information, as this strikes me as valuable information for the computer buyer. We sell many PC's (B3 VAR) and have done for the last 5 years. We can and will produce our failure rate info - why aren't the big companies doing so?"

1 of 75 comments (clear)

  1. Consumer reports says: by Anonymous Coward · · Score: 5, Informative
    Posting AC so no one knows :) Consumer Reports tracks this info. Here it is, with their disclaimer:

    Based on more than 69,000 desktop (73,000 laptop) computers purchased new from 2000 to 2004. Data were standardized to eliminate differences linked to age and use. Differences of less than 4 points are not meaningful.

    Repairs and serious problems:

    Desktops:

    • Apple: 12%
    • Sony: 16%
    • Dell: 17%
    • eMachines: 19%
    • IBM: 20%
    • HP: 21%
    • Compaq: 21%
    • Gateway: 24%

    Laptops:

    • Toshiba: 16%
    • Apple: 16%
    • IBM: 17%
    • Sony: 17%
    • Dell: 17%
    • HP: 19%
    • Gateway: 21%
    • Compaq: 21%