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AOL Fined for Making it Hard to Cancel Service

Posted by ryuzaki0 on from the can't-stop-using dept.

andy1307 writes "CNET is carrying an article about a settlement between AOL and New York State that includes AOL paying a $1.25 million fine and agreeing to reform its customer service procedures. The agreement stems from consumers' complaints that AOL customer service representatives would either ignore requests, or make it unduly difficult, to cancel their service, according to a statement from Attorney General Eliot Spitzer. The policy probaby had something to do with rapidly declining customer numbers at AOL as more Americans switch to broadband."

7 of 446 comments (clear)

  1. Has it started? by Deltaspectre · · Score: -1, Offtopic

    Nothing for you to see here. Please move along.

    How duly fitting

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  2. Overworked shredders? by Fnord666 · · Score: 0, Offtopic

    I don't know about you, but I can think of a whole bunch of companies that I have dealt with that must be overworking their paper shredders tonight!

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    'The tyrant will always find pretext for his tyranny.' - Aesop's Fables
  3. Re:CDs by Hatta · · Score: 0, Offtopic

    Now, if they could just do something about those CDs...

    Actually I wish they'd start sending out CDs in those aluminum cases anymore. Those made the best rolling trays.

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  4. omg by cached · · Score: -1, Offtopic

    my left nut is still blue

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    +1 funny, -2 overrated. Life isn't fair.
  5. Re:Tesla Coil Re:CDs by Fyre2012 · · Score: -1, Offtopic

    and don't forget the "br" for line breaks...
    so you dont
    have
    to
    type
    on
    one
    single
    line
    oh, and welcome to /., prepare to be flamed, noob!
    nice uid too..!

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  6. Re:I can't imagine... by Anonymous Coward · · Score: -1, Offtopic

    Deliberately misspelling asinine? That's just asinine.

  7. Re:I can't imagine... by mattspammail · · Score: -1, Offtopic

    It's equally asinine to misspell probably. I'd say that's probaby (sic) just as asinine.

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