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AOL Fined for Making it Hard to Cancel Service
andy1307 writes "CNET is carrying an article about a settlement between AOL and New York State that includes AOL paying a $1.25 million fine and agreeing to reform its customer service procedures. The agreement stems from consumers' complaints that AOL customer service representatives would either ignore requests, or make it unduly difficult, to cancel their service, according to a statement from Attorney General Eliot Spitzer. The policy probaby had something to do with rapidly declining customer numbers at AOL as more Americans switch to broadband."
i can't imagine that you worked for aol and would admit it publicly. put yourself on a pedestal, make yourself seem important, but you were (for 12 years) a part of the problem. and now, you're certainly not part of the solution.
whether what you say about new modems being installed, it was not enough. no matter what you say about "floor lore", some (if not more) was/is true. and defense of AOL's business practice, past or present, makes you look like the same kind/flavor of scum that AOL itself is.
so whomever you were, whatever you did, you're still scum-- and you're not even getting paid for it anymore. they may have had us, but it seems they had (and still have) you most of all. you sorry, pitiful, little creature.
so go on. perpetuate the lie. we no longer have to listen to you, and (at least in NY state) can now unsubscribe from your and AOL's total, self-deluded B.S.